Customer Service Executive

Job Description Roles & Responsibilities Act as the primary point of contact for customers, addressing inquiries and resolving issues with a focus on customer satisfaction. Gather and analyze customer feedback to identify trends and suggest improvements to products and services. Utilize CRM software to document interactions and ensure timely follow-up on customer concerns. Provide timely and accurate information regarding products, services, and promotions to enhance customer knowledge. Desired Candidate Profile Bachelor's degree in Business Administration, Communication, or a related field, enhancing problem-solving capabilities. Minimum of 2 years of experience in customer service or a related field, providing a solid foundation in service delivery. Proficiency in customer relationship management (CRM) software, ensuring efficient tracking and management of customer interactions. Fluency in English, with additional language skills preferred to cater to a diverse customer base. Employment Type Full Time Company Industry RecruitmentPlacement FirmExecutive Search Department / Functional Area HelpdeskCustomer ServiceTelecalling Keywords Team CollaborationCustomer Care RepresentativeCall ManagementProduct KnowledgeCRM SoftwareSales PromotionCustomer Relations AgentSupport Specialist Get real-time job updates only on our App