Call Center Agent

Job Description Roles & Responsibilities Minimum 2 years of experience in -Contact Center, Customer Service, Student Services, Student Affairs , Admissions / Registration , Helpdesk , Front Office (Education Sector) Respond to student enquiries via Telephone, Email, Live Chat, WhatsApp, Telegram and Social Media. Provide accurate information and verify student identity. Record and update enquiries in the service management system. Escalate unresolved cases to the appropriate department. Desired Candidate Profile Female Candidate with Bachelor's Degree (Mandatory) Qatar University Graduate – Highly preferred. Fluent in Arabic & English (Read, Write & Speak) IELTS 5.0 (or equivalent- TOEFL / English-medium education Good knowledge of Microsoft Office , Excellent customer service and communication skills Experience with Contact Center/CRM systems (Cisco Contact Center, HP Service Manager, Live Chat, Microsoft Teams is an advantage) Minimum typing speed of 15 WPM Valid QID/Visa with immediate availability is preferred. Employment Type Full Time Company Industry EducationTrainingTeachingAcademics Department / Functional Area HelpdeskCustomer ServiceTelecalling Keywords Support Center AssociateHelp DeskCustomer Service Get real-time job updates only on our App