Programme & Policy Officer (IDM & CBT)

What will you do in this position? The Gaza Strip presents a unique operating environment for WFP, characterized by large-scale population movements, extreme security and access constraints, unpredictability, and complex partner-led operations. WFP s focus is currently on maintaining emergency operations and capacities in parallel to scaling diverse programmes and adapting relevant corporate processes, solutions, and capacities. Since October 2023, WFP has rolled out custom digital IDM solutions such as the self-registration tool (SRA), the verification portal, data assurance tool (DAT), and payment instrument tracking tool (PIT), and adopted corporate solutions (SCOPE) for CBT. The office is currently planning the transition towards corporately endorsed systems such as MDP and SCOPE In-Kind. WFP Gaza is implementing cash-based assistance as part of emergency and recovery activities, through digital/e-wallet payments, including Multi-Purpose Cash Assistance (MPCA), Cash for Prevention, and Cash for Work. As markets are progressively operating, cash assistance has become the most adequate transfer modality, and the office is scaling up its CBT assistance across all components. The incumbent of this role will provide strategic and technical leadership to the CBT/IDM team, ensuring the effective and timely delivery of all CBT/IDM operations in Gaza. Why work with WFP Palestine? For decades, Palestine has been facing a protracted and complex protection and humanitarian crisis. The humanitarian situation worsened alarmingly after an upsurge in violence from October 2023. WFP, through our dual mandate in humanitarian and development, provides life-saving food assistance to the most vulnerable and food insecure non-refugee Palestinians. WFP provides logistics support to humanitarian and development partners, allowing them to reach more people faster, and at a lower cost to donors and the environment. By offering our cash-based transfer platform to the wider humanitarian and development community, coordinating logistics, and developing an inter-agency common feedback mechanism, WFP contributes to wider humanitarian efforts. How can you make a difference? Under the direct supervision of the Deputy Head of Programme, Gaza, in close technical coordination with the Identity Management and Cash-Based Transfer teams in Country Office (Jerusalem), and under the overall responsibility of the Gaza Head of Office, the job holder will have the following

Responsibilities

• Contribute to the Gaza CBT/IDM function, supervising a team of 4 staff
• Ensure effective planning, prioritization, delivery of identity management solutions and cash-based transfers
• Oversee the end-to-end CBT/IDM cycle across all programmes in Gaza, including MPCA, CfW, and CfP, and provide guidance to activity leads on process design, continuous improvement, and oversight of monthly operations
• Manage smooth and timely delivery of IDM operations in Gaza, including but not limited to registration, data update, verification, beneficiary selection, enrollment, distribution or payment list creation, assistance transfers and distribution, reconciliation, and anomaly detection
• Engage on CBT/IDM with other UN and NGOs that provide cash assistance in Gaza to strengthen coordination, identify operational challenges, and coordinate on Building Blocks list uploads
• Represent WFP in the Gaza Cash Working Group (CWG), ensuring effective information flow between national-level discussions and operational realities on the ground
• Provide regular updates, analysis, and recommendations on CBT/IDM to CO. Drive the adaptation and improvement of cash programming in response to evolving operational conditions, including changes in the banking environment, regulations, and FSP arrangements, in coordination with activity leads and the Head of Programme
• Liaise with FSPs on KYC requirements and regulatory developments in Gaza that may affect beneficiary access to assistance
• Oversee use of all CBT/IDM technology solutions for the Gaza operation (SRA, Verification, DAT, NEST, PIT, SCOPE, MDP), effectively prioritizing new features and maintenance needs in close collaboration with CO colleagues
• In close coordination with the activity leads, ensure timely delivery of CBT/digital payments for MPCA, C4P and cash for work that are conducted through SCOPE; ensure coordination with the Financial Service Provider and relevant entities for timely delivery of cash assistance
• Ensure regular, timely, and in-depth analytics and reporting products are available to AO and CO stakeholders, including hands-on independent work when required
• Proactively identify challenges related to CBT/IDM processes and solutions, conduct root causes analysis and independently define potential solutions and mechanisms to resolve issues
• Coordinate effectively across activity and functional units in the AO, CO, and HQ, such as Programme, AAP, M&E, VAM, TEC, SCD. Represent WFP in interagency collaboration and coordination on clearly defined CBT/IDM projects, such as assistance coordination (Building Blocks)
• Support the AO transition to corporate solutions (MDP, SCOPE) as required, collaborating closely with CO and HQ colleagues
• Build local capacities in CBT/IDM areas, supporting sustainable long-term capacity strengthening of team members

Education

First Degree / Advanced University degree in a relevant area, such as Economics, Business Administration, Computer Science, Data Analytics, Technology, Statistics, etc.

Experience

Minimum 3 years of relevant postgraduate progressively responsible professional experience in the public or private sector demonstrating high performance Experience in CBT/IDM, in areas of operations, data analytics, design, and implementation Experience in data analysis and visualization using SQL and Tableau. Experience with WFP systems such as SRA, DAT, PIT, and SCOPE is considered a strong asset. Experience in field operations is considered a strong asset. KNOWLEDGE &

Skills

• Strong technical knowledge of CBT/IDM delivery cycle, including registration, data update, verification, enrollment, distribution list preparation, assistance tracking, and reconciliation . Demonstrated skills in using SQL and Tableau for data analysis
• Strong analytical communication skills, with the ability to synthesize complex information into concise, decision-oriented products
• Strong partnership and coordination skills, including experience engaging multi-TPM providers, humanitarian clusters/sectors, UN agencies, NGOs and other technical counterparts
• Proficiency in data management and analytical tools; experience with geospatial analysis, dashboards, automation and WFP corporate systems such as COMET, SCOPE, MDP and SugarCRM is desirable
• Sound understanding of humanitarian principles, data protection and responsible data management, particularly in relation to beneficiary data, targeting and digital identity management
• Ability to operate effectively in a volatile, high-pressure and access-constrained environment, adapting analytical and monitoring approaches to changing operational conditions
• LANGUAGES: Fluency in English is required
• Working knowledge of Arabic will be considered a strong asset