Desktop Engineer L1

Service Global, Inc

Whitestown, United States Listed 2 weeks ago via Dice

Job Description: As 1st and 2nd level support, first point of contact for user problems with hardware and software, including printer support (on-site/remote/by phone).

Support the installation, configuration, and administration of client hardware and software and operating systems.

Provide support for activities that can be planned, such as network configuration, updates, and rollouts.

Support users with the installation and configuration of smartphones.

System documentation/FAQ and knowledge base.

Registration of service requests.

Documentation of inquiries and faults in a ticket system.

User management.

Patch management (MS operating systems, antivirus, etc.)

Basic Microsoft server activities complete your profile.

Skills include Zebra printer support, Windows support, etc.

Mandatory Skills

Desktop/End-User Support/Break-fix/Desk-side/Basic Networking Skills/Windows, macOS, Hardware Troubleshooting (Laptops, Printers, Mobile Devices), IT Service Desk/Incident Management, Network & Compute Support, Software Installation & Upgrades, ITIL/IMAC

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CompanyService Global, Inc
LocationWhitestown, United States
CategoryOther
SourceDice
Listed2 weeks ago

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