Visitation & Guest Services Director

Job Description Roles & Responsibilities The Visitation Director is responsible for curating and delivering a world-class experience for VIP visitors, including dignitaries, corporate partners, and high-net-worth individuals. The Director will have full ownership of the VIP Lounge and all private excursions, ensuring a seamless, luxurious, and historically enriching journey from arrival to departure. Key Responsibilities: Direct and oversee both the Private Excursions and Guest Relations teams to deliver a consistently superior level of service, striving to achieve the highest possible levels of guest satisfaction. Collaborate with internal experts, including historians and curators, to develop and maintain a compelling and cohesive narrative across the entire VIP visitor journey. Drive innovation in the VIP offering by regularly developing and launching new, exclusive programs and curated experiences tailored to diverse high-value audiences. Oversee the VIP reservations and enquiries process to ensure timely, professional, and efficient responses to all guest communications. Streamline all operational aspects of the VIP experience, from booking and logistics to on-site execution, to ensure flawless delivery. Have full budget responsibility for the Visitation and Private Excursions department. Champion a guest-centric culture by establishing and managing a robust system for capturing, analyzing, and acting upon all guest feedback, inquiries, and complaints. Empower the team and personally intervening when necessary to ensure swift, empathetic, and effective service recovery. Desired Candidate Profile 10 to 15 years of relevant experience, with at least 5 years in a senior leadership position. Proven track record in increasing visitor numbers, enhancing visitor experience, and delivering commercial growth. Bachelor's degree in business administration, Marketing, Tourism, Hospitality, or a related field. Strong background in destination management, tourism, visitor attractions, hospitality, entertainment, cultural institutions, or large mixed-use destinations. Demonstrated success in developing and executing visitor acquisition and engagement strategies. Company Industry BankingFinancial ServicesBroking Department / Functional Area Administration Keywords Visitation & Guest Services Director Get real-time job updates only on our App