Senior Odoo Support Specialist

Job Description Roles & Responsibilities The Senior Odoo Support Specialist is a full-time, on-site role based in Ras Beirut. This role is responsible for providing high-level technical and functional support to clients experiencing issues with their Odoo ERP systems across all modules. Day-to-day tasks include receiving escalated customer calls, analyzing and diagnosing complex system problems across accounting, sales, inventory, HR, payroll, manufacturing, CRM, project management, e-commerce, and other Odoo modules, guiding users through troubleshooting steps, and ensuring timely resolution of Odoo-related inquiries. The specialist collaborates closely with clients and internal technical teams to resolve software bugs, configure system workarounds, optimize Odoo modules, and support system updates or enhancements. The role also involves documenting support cases, conducting root-cause analysis, providing training on module-specific features, and contributing to the continuous improvement of the company's Odoo support services and knowledge base. Desired Candidate Profile Candidates should possess strong skills in Odoo ERP Administration and Support across multiple modules, including configuration, troubleshooting, and system maintenance. Candidates should possess comprehensive knowledge of core Odoo modules including Accounting, Sales, Inventory, HR, Payroll, Manufacturing, CRM, Project Management, E-Commerce, and Warehouse Management. Candidates should possess solid Customer Service and Technical Support knowledge, with experience in handling escalated calls and managing client expectations in a multi-module environment. Candidates should possess robust Analytical Skills, including the ability to interpret error logs, diagnose software issues across different modules, and propose effective technical solutions. Candidates should possess understanding of complex Business Processes and workflows across various departments and their integration within the Odoo ecosystem. Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related technical field. Experience implementing or providing advanced support for Odoo ERP across multiple modules or similar comprehensive business software solutions. Familiarity with ITIL practices and ticketing systems for managing customer support requests. Strong communication and client-facing skills, with the ability to explain complex technical concepts to non-technical users over the phone and conduct training sessions. Proficiency in Python and PostgreSQL is an advantage for understanding Odoo's backend structure and customizing solutions. Ability to work collaboratively in cross-functional teams and manage multiple urgent client issues effectively. Company Industry IT - Software Services Department / Functional Area IT Software Keywords Senior Odoo Support Specialist Get real-time job updates only on our App