Reception Supervisor

Job Description Roles & Responsibilities Lead, coach and support the service reception team, including Service Advisors, Cost Clerks and Receptionists, to deliver excellent customer service. Create and maintain a customer-centric reception environment aligned with the company’s service values and standards. Ensure accurate customer and vehicle information flow between the reception, workshop and support teams to achieve “Fix Right First Time” and on-time vehicle delivery. Monitor daily service operations, work loading, staff schedules, attendance and shift handovers to ensure smooth and efficient service centre performance. Review customer feedback, complaints and escalations, and work with the Aftersales Manager to implement continuous improvement actions. Drive team performance against operational and financial KPIs, including revenue, margin, Net Promoter Score, customer satisfaction, on-time delivery and Fix Right First Time rates. Maintain a clean, safe and well-organised customer waiting area and service reception in line with 5S and safety standards. Conduct regular team briefings, performance reviews and training plans to support employee engagement, capability and service excellence. Desired Candidate Profile Strong customer service mindset with the ability to create positive and professional customer experience. Minimum 4-5 years’ experience in customer care, receptionist role, preferably in automotive industry. Proven leadership skills with experience managing frontline or service reception teams. Strong communication, coordination and problem-solving skills. Ability to manage daily operations, work schedules, attendance and team performance in a fast-paced environment. What equips you for the role Diploma or degree in Mechanical Engineering, Automotive, Hospitality or a related field. More than 5 years’ experience in a Service Supervisor, Service Support Manager or similar frontline leadership role is preferred. At least 3 years’ experience in a customer-facing automotive role. Experience managing teams, improving customer satisfaction and working with operational KPIs. Strong behavioral competencies include analytical thinking, focus, task orientation, communication and teamwork. Proficiency in Microsoft Office applications, including Excel, Word and PowerPoint; knowledge of SAP is an advantage. High attention to detail with the ability to ensure accurate customer, vehicle and service information. Employment Type Full Time Company Industry AutomotiveAutomobileAuto Accessories Department / Functional Area HelpdeskCustomer ServiceTelecalling Keywords Administrative Assistant SupervisorCustomer ServiceTime ManagementProblem-SolvingOffice ManagementClient Services CoordinatorTeam LeadershipSchedulingVendor ManagementReception Team Lead Get real-time job updates only on our App