Senior Account Risk Manager

We are looking for a hungry, focused and resilient Senior Account Risk Manager with great collaboration and organisational skills. The Senior Account Risk Manager is responsible for driving the resolution of strategic at-risk customer accounts across the global portfolio, ensuring risks are proactively managed and resolved against committed timelines. Acting as a global orchestrator and accountability driver, this role leads cross-functional engagement to protect revenue, cash flow, customer retention, and profitability while delivering executive-level visibility and governance.

Responsibilities

• Own and drive resolution of high-risk customer accounts, ensuring agreed actions are executed and target dates are achieved
• Facilitate a regular global risk review cadence across all regions and business divisions
• Serve as the central point of coordination and escalation for accounts with significant financial, commercial, delivery, or customer-retention risks
• Maintain accurate risk account records including exposure, root causes, mitigation plans, owners, and next steps
• Monitor and report on risks impacting ARR, renewals, collections, churn, revenue realisation, and bad debt exposure
• Develop executive dashboards and management reporting providing visibility into risk trends, exposure, accountability, and resolution progress
• Drive accountability across stakeholders and challenge delays to ensure timely closure of critical issues
• Partner with Sales, Customer Success, Finance, Legal, Delivery, Product and Leadership teams to accelerate resolutions
• Lead automation initiatives to streamline data collection, reporting, workflow management, and risk tracking processes

Desired Candidate Profile

Qualifications You will demonstrate: Significant experience in software industry; in areas such as finance, risk management, collections, customer success operations, or strategic account governance. Strong understanding of software business models including ARR, renewals, retention, implementation risks, and revenue realisation. Proven ability to drive complex account resolutions and influence senior stakeholders without direct authority. Excellent executive communication, presentation, and stakeholder management skills. Strong analytical capabilities with the ability to assess financial, operational, and commercial risks. Highly tech-savvy with experience in process automation, workflow optimisation, and systems integration. Strong project management, organisation, and follow-through skills. Persistent, resilient, results-driven mindset with the ability to act as the organisation's bulldog in driving accountability and closure. Experience operating in a global matrix environment across multiple business units.