Sales Manager

The Sales Manager is responsible for driving sales growth, improving team performance, increasing customer conversion rates, developing B2B business opportunities, and ensuring exceptional customer experience across all showrooms and sales channels. The role is responsible for managing the Indoor Sales Team, Outdoor Sales Team, Quotations Team, Customer Follow-up Process, and Sales Performance Reporting. The Sales Manager must transform the sales department from a reactive order-taking team into a proactive sales-driven organization. Key Responsibilities 1. Sales Leadership & Team Management Lead, coach and manage all sales staff. Conduct weekly sales meetings. Set individual and departmental sales targets. Monitor daily sales performance. Develop sales team skills through continuous coaching and training. Conduct monthly performance evaluations. 2. Sales Growth & Revenue Development Achieve monthly and annual sales targets. Increase showroom sales conversion rates. Develop B2B sales opportunities within: Mining Companies Construction Companies Hotels Restaurants Schools Government Institutions NGOs Develop key account relationships. Identify new business opportunities and market segments. 3. Quotation & Follow-Up Management Ensure all quotations are prepared within company standards. Monitor quotation turnaround time. Ensure systematic follow-up of all quotations. Improve quotation-to-sales conversion rate. Track lost sales opportunities and identify root causes. 4. Customer Experience Management Ensure excellent customer service standards. Monitor showroom customer experience. Resolve customer complaints efficiently. Improve customer retention and repeat business. Implement after-sales follow-up procedures. 5. Showroom Performance Management Work closely with the Visual Merchandising Coordinator. Ensure showroom displays support sales objectives. Monitor product availability in showrooms. Ensure best-selling products are always displayed. Coordinate with stock and procurement departments regarding replenishment requirements.

Desired Candidate Profile

Requirements Bachelor's degree in Business Administration, Marketing, or a related field. Minimum 7 years of sales experience, including at least 3 years in a managerial position. Proven experience leading and developing sales teams and driving revenue growth. Strong background in B2B and B2C sales, customer relationship management, and business development. Fluency in French with excellent leadership, communication, and analytical skills.