Public Cloud Support Tech Sr. Specialist

Job Description Roles & Responsibilities Operate and support Telco Cloud platforms, including OpenStack, Kubernetes, and cloud-native workloads. Oversee VNF/CNF lifecycle management within NFV architectures. Monitor platform performance, capacity, availability, faults, and service health. Lead incident, problem, change, and release management activities. Perform root cause analysis (RCA), define corrective actions, and drive preventive measures. Support High Availability (HA) and Disaster Recovery (DR) design, testing, and implementation. Coordinate planned and unplanned changes with internal teams, vendors, and customers. Lead incident escalation, crisis management, and technical bridge calls during major incidents. Drive infrastructure automation, self-healing initiatives, and operational tooling enhancements. Ensure security, patching, vulnerability remediation, and compliance activities. Create and maintain operational documentation, procedures, runbooks, and knowledge base articles. Define, track, and report operational objectives and performance metrics. Prepare operational reports, service reviews, and executive-level summaries. Provide technical leadership, coaching, and mentoring to team members. Participate in audits, regulatory activities, governance processes, and risk assessments. Validate vendor solutions, technical designs, and cloud platform architectures. Recommend technology platforms, tools, and process improvements to enhance service reliability and efficiency. Desired Candidate Profile 3-5 years of OpenStack operations experience. Strong understanding of Linux (Ubuntu/CentOS) and networking fundamentals. Familiarity with OpenStack core services and their interdependencies. NFV, CNF, VNF, ETSI MANO frameworks Prometheus, Grafana, ELK Stack, Zabbix Ansible, Terraform, Python, Bash 3-5 years of hands-on experience in VMware operations and administration. Strong knowledge of vCenter, NSX-T, VCF. Experience with resource optimization, snapshot management, and storage integrations (SAN/NAS). Understanding of networking (VLANs, routing, firewalls) and backup integrations (Veeam or similar). Strong analytical and problem solving skills Ability to make decisions under pressure Excellent communication and stakeholder management Process driven and detail oriented mindset Continuous improvement and learning orientation VMware certification (VCP or higher) is preferred. Certified OpenStack Administrator (COA) or equivalent OpenStack certification is preferred. Company Industry TelecomISP Department / Functional Area Engineering Keywords Public Cloud Support Tech Sr. Specialist Get real-time job updates only on our App