Senior Community Management

Job Description Roles & Responsibilities Requirements: Bachelor's degree in Business, Marketing, Communications, or a related field. 3 5 years of experience in community management, social media, customer experience, or a related field. Strong experience managing communities and client accounts across multiple platforms. Excellent written and verbal communication skills. Strong strategic thinking and problem-solving abilities. Proven ability to develop and implement successful community engagement strategies. Strong understanding of social media platforms, audience behavior, and emerging trends. Proficiency in social media management, social listening, analytics, and reporting tools. Open to learning and adopting new tools, technologies, AI solutions, and industry best practices. Ability to identify opportunities to expand existing accounts and introduce additional services or solutions that add value to clients. Excellent organizational and time management skills. Responsibilities : Monitor social media channels and ensure timely, professional, and brand-appropriate responses. Analyze community engagement data, trends, and audience sentiment to provide actionable insights and recommendations. Identify opportunities to improve account performance, engagement, and overall customer experience. Identify opportunities to expand existing accounts by recommending relevant services, solutions, or initiatives that can add value to the client. Collaborate with creative, strategy, marketing, and other internal teams to ensure consistent messaging and execution. Mentor and support Junior Community Managers, sharing knowledge and best practices. Test and implement new tools, AI solutions, platforms, and workflows to improve efficiency and community performance. Stay up to date with emerging social media trends, technologies, and community management practices. Handle complex and sensitive customer issues and ensure appropriate resolution. Act as a brand ambassador and ensure community activities reflect the company's values and objectives. Company Industry MediaPublishingTVRadioOutdoorDigital Department / Functional Area Administration Keywords Senior Community Management Get real-time job updates only on our App