Pre-Sales Engineer

Execute installation and commissioning of integrated systems: access control, CCTV, (networking- Routing, switching and wifi), AV, and smart meeting rooms, knowledge of structured cabling is an advantage. Troubleshoot post-deployment issues and provide ongoing technical support aligned with client SLAs and RAMAu2019s service standards. Train internal teams and client stakeholders on product usage, system workflows, and technical best practices. Support marketing and sales efforts by participating in product launches, feature updates, and client presentations. Draft high-quality documentation: including system architecture diagrams, operational manuals, support SOPs, and handover checklists. Manage RMA cases and vendor coordination, ensuring smooth processing and client satisfaction. Keep updated with industry certifications and best practices relevant to system integration, Microsoft 365, and emerging technologies. Collaborate closely with the Projects and Procurement teams to ensure seamless delivery of end-to-end solutions. Desired Candidate Profile

Qualifications

• Bacheloru2019s degree in IT, Computer Engineering, Electronics, or related technical field. 2u20135 yearsu2019 experience in technical support, system integration, or IT engineering roles
• Hands-on knowledge of Microsoft 365, AV systems, IP networking, firewalls, and IoT deployments
• Familiarity with remote support tools, CRM/helpdesk software, and basic scripting (preferred)
• Certifications in CCNA,CCNP, Fortinet, CompTIA Network+, or Microsoft Certified are a strong advantage
• Strong problem-solving skills, attention to detail, and clear technical communication
• UAE driving license is an advantage