IT Desktop Support Technician

IT Help Desk Support Specialist I On-Site

Location: Fort Collins, CO

Type: Contract with possible conversion to FTE (3 months - 6months)

Schedule: Monday Friday, onsite. 7:00 AM 3:00 PM preferred, 8am - 5pm also considered.

Position Overview

We are seeking an IT Help Desk Support Specialist I to provide hands-on, on-site technical support to employees. This role will partner with a managed service provider (MSP) that handles primarily remote support, while this position focuses on issues requiring an in-person presence.

The ideal candidate is customer-focused, dependable and comfortable troubleshooting hardware, supporting devices and managing day-to-day IT needs in a fast-paced environment.

Key Responsibilities

Provide on-site help desk and desktop support for hardware, peripherals, printers, docking stations and connectivity issues.

Image, configure and deploy laptops, desktops, monitors and other IT equipment.

Support employee onboarding and offboarding, including equipment setup, recovery and asset tracking.

Provide basic support for Microsoft Intune and Jamf following established procedures.

Support conference rooms, A/V equipment and shared office technology.

Manage IT equipment inventory, including asset assignments, repairs, warranties and shipping.

Partner with the MSP on escalated issues, providing on-site troubleshooting and follow-through.

Document and track support requests in the ticketing/ITSM system.

Create and maintain basic user documentation and knowledge articles.

Provide a professional, responsive customer experience to employees at all levels.

Qualifications

1 3 years of experience in help desk, desktop support or similar technical support.

Experience supporting Windows and macOS in a business environment.

Familiarity with Microsoft 365 applications such as Outlook, Teams and OneDrive.

Basic network troubleshooting skills, including Wi-Fi, VPN and connectivity.

Experience using a ticketing or ITSM system.

Strong communication, organization and customer service skills.

Ability to work independently, prioritize requests and follow through to resolution.

Ability to lift and move computer equipment up to 40 lbs.

Preferred: CompTIA A+, Microsoft 365 Fundamentals, or experience with Intune, Jamf, Entra ID, Okta or an outsourced MSP.