Housekeeping Supervisor

Job Description Roles & Responsibilities Job Purpose : Responsible for supervising, assigning, and ensuring the highest level of cleanliness and hygiene standards across designated areas within the venue. Maintains operational excellence and supports the team in delivering outstanding guest experiences during exhibitions and non-exhibition periods. Desired Candidate Profile Infrastructure: To supervise and maintain a high standard of cleanliness and hygiene on the assigned areas beyond customer’s expectations. To service all assigned areas in a timely manner by scheduling subordinates effectively and ensuring services is delivered efficiently. To follow up on outstanding issues and have complaints logged and closed. To maintain records in the assigned areas for auditing, communication, and improvement purpose and to ensure that facility management programs are in effect and monitored daily. To ensure stores are fully equipped, maintained and par stock is properly maintained with supplies in line with the Internal Audit requirements. To inspect each area and provide constructive feedback for employees to improve their performance using monthly point check list as a tool Coordinate and communicates to the team and related departments with regards to guest request and events happening in the venue and externally. To take over the responsibilities of Shift Leader/Operation Manager in their absence as and when required. To support HK Admin as and when required Commercial office : To monitor the attendance, inventory logs, daily housekeeper logs, store, key control logs and contractors and verify assigned areas to maintain productivity. Prepare cost event reports/contract/ work order for each function/apartments/office Achieve set expense targets within prescribed time limit for assigned events. Assume responsibility of timely execution. Capable of understanding monthly Profit and loss statements and report back if any discrepancies are found People: Guides team to ensure maximization of productivity during the event. Actively participates/conducts in various trainings. Communicates employee’s suggestions /comments/ grievances are handled promptly and fairly to the line manager. Evaluates the performance of the team and give feedbacks to the line manager Take over the responsibilities of Shift Leader/Assistant Manager/Manager in their absence as and when required To prepare trouble report and maintenance works of any damages and repairs required in their assigned area. Encourage and suggest team members to come up with newer ways and better ways for service improvements Customer : Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience Keep the team focused on the critical components of the operations to drive customer satisfaction and optimal standard of cleaning. To monitor overall performance of temporary personnel/Regular Partners and ensure efficient measures and productivity are applied to achieve maximum results. To secure efficient customer relations, feedback and to respond immediately to problems and correspondence. Evaluates performance of the team and share feedback. Action plan should be done for each individual based on the results. Employment Type Full Time Company Industry HotelsHospitality Department / Functional Area ChefsF&BHousekeepingFront Desk Keywords Cleaning ProtocolsHospitality SupervisorRoom Services SupervisorHousekeeping ManagementHousekeeping ManagerCleaning Operations ManagerGuest Services SupervisorService Manager Get real-time job updates only on our App