Head of Measurement Solutions

Overview

As the Head of Measurement Solutions , you will lead the strategy, operational delivery, and team management for A Company Measurement Solutions division (including Mystery Shopping, Surveys). You will act as a senior leader responsible for driving project excellence, expanding client relationships, developing innovative measurement products, and nurturing a high-performing team. Key Responsibilities 1. Strategic Leadership & Team Management Lead, mentor, and upskill the Measurement team to maintain high standards across mystery shopping, survey design, analytics, and reporting. Drive operational efficiency, manage resource allocation, and optimize team performance while fostering a continuous-learning culture. Oversee recruitment, onboarding, and performance reviews for researchers, shoppers, and analysts. 2. Project Delivery & Quality Assurance Oversee end-to-end delivery of key measurement projects, ensuring on-time execution, strict adherence to quality standards, and budget management. Establish robust Quality Assurance (QA) processes and risk-mitigation strategies to ensure error-free client deliverables ("Right First Time"). Conduct executive-level reviews, project handovers, and monthly progress reporting directly to the CEO. 3. Business Development & Account Growth Partner with the Sales team on pitches, proposals, and client presentations to showcase measurement capabilities. Identify cross-selling and upselling opportunities within existing client accounts to drive revenue growth and long-term client retention. Lead the innovation and expansion of new Measurement products, methodologies, and frameworks to keep Company s portfolio market-leading. 4. Client Relationship & Advisory Serve as a senior consultant and key point of contact for strategic client accounts, ensuring high satisfaction and clear alignment on scope. Conduct regular client health checks, address feedback proactively, and turn client insights into continuous process improvements. 5. Operations & Process Excellence Review and refine Standard Operating Procedures (SOPs) annually to streamline workflows and reduce delivery delays. Oversee project invoicing, financial tracking, and cost optimization in coordination with the Finance department (via Oracle). Key Performance Indicators (KPIs) On-Time Delivery: 100% on-time project commencement, delivery, and reporting. Client Satisfaction & Growth: Zero unresolved customer complaints and measurable account revenue growth through upsells. Operational Efficiency: Continuous reduction in project delays, re-work, and unmanaged travel spend.

Experience

Proven track record in a leadership or senior managerial role within research, customer experience (CX), mystery shopping, or management consulting. Language Proficiency: Fluent in written and spoken English and Arabic (essential).

Technical Skills

• Advanced proficiency in Microsoft Office Suite; hands-on experience with ERP systems (Oracle experience is a plus)
• Industry Knowledge: Deep expertise in survey design, mystery shopping methodologies, data analysis, and CX frameworks
• Soft

Skills

Exceptional client-facing communication, executive presentation skills, and strong commercial acumen.

Education

Bachelor s or Master s degree in Business Administration, Marketing, Research, or a related field.