French-Speaking Medical Customer Service Agent

Job Description Roles & Responsibilities NAOS CX is Hiring French-Speaking Medical Customer Service Agent We are hiring French-Speaking Customer Service Agents to support clients in the medical field . The ideal candidate should have a background in pharmacy, veterinary medicine, or biological sciences and experience with customer service. Key Responsibilities Manage inbound inquiries from customers in French (with English support when required) Provide accurate information regarding medical products and procedures Resolve concerns with empathy and professionalism Log all interactions into the system and follow up when needed Ensure high-quality service and meet performance KPIs Requirements Fluency in French and very good English (minimum B2 level) Bachelor s degree in Pharmacy, Veterinary Medicine, or Biological Sciences Prior experience in customer service preferred Knowledge of medical terminology and basic medical procedures Strong communication skills and the ability to empathize with customers Ability to work efficiently in a fast-paced environment Attention to detail and problem-solving skills Open to Moroccan, Algerian, and Tunisian candidates Working Hours & Schedule Morning shifts (start between 9:00 AM and 10:00 AM end at 7:00 PM) 5 working days per week 2 fixed days off: Saturday & Sunday Desired Candidate Profile Requirements Fluency in French and very good English (minimum B2 level) Bachelor s degree in Pharmacy, Veterinary Medicine, or Biological Sciences Prior experience in customer service preferred Knowledge of medical terminology and basic medical procedures Strong communication skills and the ability to empathize with customers Ability to work efficiently in a fast-paced environment Attention to detail and problem-solving skills Open to Moroccan, Algerian, and Tunisian candidates Company Industry AdvertisingPREvent Management Department / Functional Area HelpdeskCustomer ServiceTelecalling Keywords French-Speaking Medical Customer Service Agent Get real-time job updates only on our App