ETIC, AWS Cloud Solutions Architect - VA

Job Description Roles & Responsibilities Role Summary: The AWS Solutions Architect will play a critical role in designing, implementing, and optimizing Amazon Connect contact center solutions for our clients. The ideal candidate will possess deep expertise in Amazon Web Services (AWS), a comprehensive understanding of contact center operations, and the ability to translate complex business requirements into effective technical solutions. Key Responsibilities: Solution Design: Design robust, scalable, and secure Amazon Connect solutions, encompassing call flows, IVR, chatbots, and integration with other AWS services and third-party systems. Implementation: Lead the deployment of Amazon Connect projects, ensuring solutions are delivered according to client specifications, timelines, and budgets. Optimisation: Continuously assess and refine Amazon Connect configurations to enhance performance, efficiency, and customer experience. Stakeholder Collaboration: Collaborate closely with business stakeholders, project managers, and development teams to gather requirements and deliver client-specific solutions. Technical Leadership: Provide technical guidance and mentorship to junior architects and developers, fostering a culture of continuous learning and development. Documentation: Develop and maintain comprehensive documentation for architectural designs, implementation plans, and operational procedures. Training: Conduct training sessions for internal teams and clients to ensure effective utilization of Amazon Connect solutions. Compliance and Security: Ensure that all solutions adhere to industry standards, regulatory requirements, and PwC s security policies. Preferred Skills and Experience: Education: Bachelor s degree in Computer Science, Information Technology, or a related field (Master s preferred). Experience: Experience in cloud architecture and AWS services. Hands-on experience with Amazon Connect. Proven track record of designing and deploying contact center solutions. Technical Skills: Proficiency in AWS services including Lambda, S3, DynamoDB, IAM, and CloudFormation. Strong knowledge of telephony, VoIP, IVR, and contact center technologies. Experience with programming languages such as Python, JavaScript, or Node.js. Familiarity with CRM systems (e.g., Salesforce, Zendesk) and integration best practices. Certifications: AWS Certified Solutions Architect Associate or Professional; additional certifications in Amazon Connect are a plus. Soft Skills: Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Proven ability to manage multiple projects and priorities in a fast-paced environment. Desired Candidate Profile Education: Bachelor s degree in Computer Science, Information Technology, or a related field (Master s preferred). Experience: Experience in cloud architecture and AWS services. Hands-on experience with Amazon Connect. Proven track record of designing and deploying contact center solutions. Technical Skills: Proficiency in AWS services including Lambda, S3, DynamoDB, IAM, and CloudFormation. Strong knowledge of telephony, VoIP, IVR, and contact center technologies. Experience with programming languages such as Python, JavaScript, or Node.js. Familiarity with CRM systems (e.g., Salesforce, Zendesk) and integration best practices. Certifications: AWS Certified Solutions Architect Associate or Professional; additional certifications in Amazon Connect are a plus. Soft Skills: Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Proven ability to manage multiple projects and priorities in a fast-paced environment. Company Industry Accounting & Auditing Department / Functional Area IT Software Keywords ETICAWS Cloud Solutions Architect - VA Get real-time job updates only on our App