ETIC, AWS Cloud Solutions Architect - VA

Role Summary: The AWS Solutions Architect will play a critical role in designing, implementing, and optimizing Amazon Connect contact center solutions for our clients. The ideal candidate will possess deep expertise in Amazon Web Services (AWS), a comprehensive understanding of contact center operations, and the ability to translate complex business requirements into effective technical solutions.

Key Responsibilities

• Solution Design: Design robust, scalable, and secure Amazon Connect solutions, encompassing call flows, IVR, chatbots, and integration with other AWS services and third-party systems
• Implementation: Lead the deployment of Amazon Connect projects, ensuring solutions are delivered according to client specifications, timelines, and budgets
• Optimisation: Continuously assess and refine Amazon Connect configurations to enhance performance, efficiency, and customer experience
• Stakeholder Collaboration: Collaborate closely with business stakeholders, project managers, and development teams to gather requirements and deliver client-specific solutions
• Technical Leadership: Provide technical guidance and mentorship to junior architects and developers, fostering a culture of continuous learning and development
• Documentation: Develop and maintain comprehensive documentation for architectural designs, implementation plans, and operational procedures
• Training: Conduct training sessions for internal teams and clients to ensure effective utilization of Amazon Connect solutions
• Compliance and Security: Ensure that all solutions adhere to industry standards, regulatory requirements, and PwC s security policies
• Preferred Skills and

Education

Bachelor s degree in Computer Science, Information Technology, or a related field (Master s preferred).

Experience

Experience in cloud architecture and AWS services. Hands-on experience with Amazon Connect. Proven track record of designing and deploying contact center solutions.

Technical Skills

• Proficiency in AWS services including Lambda, S3, DynamoDB, IAM, and CloudFormation
• Strong knowledge of telephony, VoIP, IVR, and contact center technologies
• Experience with programming languages such as Python, JavaScript, or Node.js
• Familiarity with CRM systems (e.g., Salesforce, Zendesk) and integration best practices
• Certifications: AWS Certified Solutions Architect Associate or Professional; additional certifications in Amazon Connect are a plus
• Soft

Skills

• Excellent problem-solving skills and attention to detail
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Proven ability to manage multiple projects and priorities in a fast-paced environment
• Desired Candidate Profile

Education

Experience

Technical Skills

• Proficiency in AWS services including Lambda, S3, DynamoDB, IAM, and CloudFormation
• Strong knowledge of telephony, VoIP, IVR, and contact center technologies
• Experience with programming languages such as Python, JavaScript, or Node.js
• Familiarity with CRM systems (e.g., Salesforce, Zendesk) and integration best practices
• Certifications: AWS Certified Solutions Architect Associate or Professional; additional certifications in Amazon Connect are a plus
• Soft

Skills

• Excellent problem-solving skills and attention to detail
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Proven ability to manage multiple projects and priorities in a fast-paced environment