Customer Service Agent (MS Excel Expert)

Responsibilities

• Customer Service: Daily Input of customer transactions (Receipts / Orders/ … ) Provides operational reports upon request
• Caters to special order requests from customers
• Prepares relevant documentation for transactions
• Prepares billing breakdown and raises invoices in CFIT monthly
• Supports team with backing up on other accounts when needed
• Communicates with customers on daily operations
• Escalates and aid in resolving operational issues
• Maintains an organized and accurate system inventory for customers
• Produces monthly KPI reports to be shared with customers
• Follows up with customers for invoice approvals
• Relationships: Coordinates with Warehouse staff to receive and release shipments
• Maintains excellent working relationship with customers by proactively responding to all enquiries in a courteous and efficient manner
• Reports customer feedback to management, incl. any signs of dissatisfaction
• Liaison between customer and warehouse in administration of account
• Liaison between customer and office regarding invoicing and credit changes
• Clerical: Provides support with other miscellaneous projects, filing, and research
• Oversees paperwork associated with orders and maintains corresponding files
• Maintains a current and accurate procedures manual detailing the desk side processes undertaken to manage accounts
• Desired Candidate Profile

Qualifications

• A. Education – University Degree or equivalent B. Experience - Minimum 2 years of experience in the distribution department at logistics company Previous experience in inventory control and/or distribution operations Fully proficient with various software applications (i.e.; MS Word, MS Excel, any WMS) Typing – 30 wpm. 10-key by touch
• Displays ability to work independently with minimal supervision
• Proactively communicated and suggests solutions
• C. Knowledge/

Skills

• General office knowledge, including telephone techniques and computer skills, in a customer service environment is required
• Effective communication skills and good hearing is required
• Attention to detail is essential
• Bi-lingual abilities a plus
• D. Special

Requirements

• Must have excellent work habits
• Must pass a background check, if applicable in state, region, or geography
• Employment Type Full-time

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