Agile Release Manager

Release Manager (50%) Work with global cross-functional teams (Sales, Product Management, Engineering and Operations to deliver Callsign solutions to customers Own the release calendar, go/no-go criteria, and deployment mechanics for products moving into non-production and production environments Support QA and DevOps functions to help ensure products are developed to a high standard and deployed quickly and securely Continuously identify friction points in the release process and drive improvements manual steps to automate, bottlenecks to remove, cadence to tighten Track release health over time (frequency, lead time, failure rate) to demonstrate ongoing improvement Develop and maintain effective working relationships across internal Callsign teams Agile Trainer (50%) Design and deliver agile training sessions and workshops across multiple scrum teams Coach engineers, designers, analysts and product owners on agile principles with an explicit focus on the habits that make releases smoother (predictable commitments, clear ownership, fewer last-minute surprises) Help teams build their own agile muscle rather than depending on a single embedded facilitator Identify gaps in agile maturity across teams and create targeted learning plans, prioritising the gaps that most affect release reliability Treat each training cycle as an experiment: measure whether it moves the needle on release speed and reliability, and adjust

Desired Candidate Profile

Required Knowledge / Experience Recognised Agile trainer-level certification (e.g. ICAgile Certified Professional Agile Coaching, Scrum Alliance Certified Scrum Professional, or equivalent) enabling you to formally teach others, not just facilitate Excellent communicator, skilled in conflict management, comfortable presenting and training as well as doing hands-on delivery work Curious, collaborative, empathetic, humble, reflective, energetic, and agile work attitude Some relevant industry experience in delivery/release coordination and agile ways of working Experience with or strong working knowledge of Agile and DevOps practices A continuous-improvement mindset genuinely motivated by making processes better, not just running them Comfortable balancing two distinct modes of work: delivering and teaching Nice to Have Experience running training sessions, workshops, or onboarding programmers Experience with release automation or CI/CD pipeline improvements Understanding of IT security products and how they're applied (identity, authentication, access control, etc.) Familiarity with service management approaches such as ITIL