Customer Growth Executive

As a Customer Growth Executive, you will own the growth, retention, and overall success of Tier 1 customers. Your mission is to build trusted relationships, deeply understand customer business needs, and drive measurable growth through adoption, cross-sell, upsell, and long-term partnership. This role sits at the intersection of commercial strategy, customer advocacy, and internal coordination.

Job Description

Customer Orientation Build and maintain trusted relationship with assigned (Tier1) clients to achieve overall customer health and growth (regular meetings, share Infobip strategy and roadmap, position Infobip against competitors). Serve as a focal point for client when it comes to meeting client s business and technical expectations (technical escalations, services/product adoption, communicate customer feedback and ideas to Product teams). Coordinate different teams in order to best serve customer. Understand client s structure and processes around choosing/implementing new solutions. Meet and exceed quarterly KPIs, to ensure overall business growth for assigned clients (gross profit, margin% and cross-sells as the most important metrics). Work closely with Customer Success for existing and future SaaS business. In cooperation with CPaaS Registrations, ensure client's account is properly set-up / collaborate with Platform Operations teams to arrange setup which enables client's activities based on agreed business scope (account creation and set-up, route management, sender registration, allowed content filtration setup and maintenance). In cooperation with Revenue Assurance, monitor and take actions to minimize health risks (actively ensure financial collections and netting). Analyze and forecast client's traffic, take immediate reactions to ensure ongoing business growth, minimize losses, and maximize GP/revenue. Internal initiatives Power user, help improve Infobip s internal tools for account setup, traffic monitoring and troubleshooting (Qlik, SU) by providing constructive feedback and ideas. Coordinate internal teams to timely fulfill client's requirements (Customer Success, Sales Engineers, Customer Support, CPaas Registrations, Platform Operations, Customer Analyst, Procurement, Revenue Assurance). Update all activities regarding client engagements and opportunities in dedicated tools (SF). Influence Infobip s ever-evolving end-to-end customer experience by grasping and continuously promoting client s perspective to the internal stakeholders. Continuous Development Promote team spirit and nourish critical thinking. Help mentor and onboard other team members and newcomers. Have an excellent knowledge of Infobip products, platform, and relevant markets. Have an excellent knowledge of client`s business and ways they (can) use Infobip. Be up to date with industry trends and competition. Stay always on top with competition and latest industry trends.

Desired Candidate Profile

What Makes You a Strong Fit Minimum 6 years proven experience in B2B sales, consistently meeting or exceeding quota. Fluent in English (mandatory); Arabic is preferred. Strong knowledge of industry and technology trends relevant to Infobip: CPaaS, CCaaS, customer engagement and conversational AI and channels such as (SMS, RCS, WhatsApp, voice, email, Viber and other OTT channels) is an advantage. Strong commercial mindset with clear ownership of revenue, margin, and retention metrics Ability to navigate complex customer organizations and coordinate multiple internal stakeholders Strategic, data-driven, and comfortable forecasting and performance analysis Confident communicator and relationship builder at multiple seniority levels