Credit Control Analyst (1 Year Contract)

Ensure customer orders are accurately processed in SAP in line with established guidelines, credit policies, and defined service timelines. Manage and validate orders received through B2B, EDI, EBest, and other channels, ensuring accurate and timely order capture. Review and process manual orders accurately, ensuring all required information and approvals are in place. Monitor and manage order suppression in accordance with approved management authorization, including verification of customer credit terms and payment conditions. Support credit risk management by reviewing customer credit exposure, payment terms, and compliance with established credit policies. Manage key OTC activities effectively, ensuring accurate order processing and timely resolution of issues impacting order fulfillment and collections. Identify opportunities to automate and streamline credit and order-processing activities, improving efficiency, accuracy, and control. Maintain appropriate documentation and controls to ensure compliance with internal policies, procedures, and audit requirements. Key Competencies Communication Communicates effectively with Sales, Customer Service, Finance, Supply Chain, and other internal stakeholders to resolve order, credit, and customer account issues. Coordinates with managers and relevant stakeholders to obtain approvals for order suppression, credit exceptions, and other required actions. Clearly communicates order-processing requirements, credit controls, and policy related matters to relevant stakeholders. Analysis Reviews customer orders, credit terms, payment conditions, and account information to identify discrepancies, risks, and potential compliance issues. Analyzes order-processing and OTC data to identify recurring issues, process gaps, and opportunities for improvement. Applies established policies and procedures while using sound analytical skills to investigate and resolve exceptions. Judgment & Decision Making Makes decisions within defined policies and procedures regarding order processing, credit terms and order exceptions. Determines when issues require escalation or management approval, particularly for credit exceptions, order suppression, and policy deviations. Provides recommendations to relevant stakeholders on credit and order-processing matters based on available information and established guidelines

Desired Candidate Profile

Bachelor's degree in finance, Accounting, Business Administration, Economics, or a related field. Minimum 5 years of relevant experience in Credit, Accounts Receivable, Order-to-Cash, Order Management or Finance operations. FMCG experience is essential, preferably within a high-volume distribution or commercial environment. Strong hands-on experience with SAP and finance/order-processing systems. Excellent Microsoft Excel skills, including the ability to analyze large datasets and develop reports and dashboards. Practical experience with Power BI for reporting, data analysis, and business insights. Strong understanding of credit management principles, customer credit terms, and end-to-end OTC processes. Strong analytical, numerical, problem-solving, and attention-to-detail skills. Good stakeholder management and communication skills, with the ability to work effectively across Finance, Sales, Customer Service, and Supply Chain. Employment Type Contract