Aftersales Account Manager

As an Aftersales Account Manager Energy, you will be responsible for developing Alfa Laval s service business within assigned key accounts in Saudi Arabia. You will act as the primary commercial interface for customers, identifying service needs, developing account strategies and converting opportunities into sustainable and profitable service business. You will be expected to combine account management, service sales, market development and customer intimacy to grow Alfa Laval s installed-base business and strengthen our position as a long-term service partner. Key Responsibilities Develop and execute account strategies for assigned key customers, identifying growth opportunities across Alfa Laval s installed base and aligning account plans with Energy Division and Service business targets. Drive service sales growth by actively promoting Alfa Laval s portfolio of services, including preventive and corrective maintenance, spare parts, equipment upgrades, refurbishment, optimization, service agreements, digital services and other value-added solutions. Own the customer relationship and account development process, building strong relationships with decision makers, influencers, maintenance teams, procurement, engineering and operations across customer organizations. Identify, qualify and develop sales leads through regular customer visits, installed-base analysis, service history, market intelligence and proactive engagement with customers. Convert customer needs into business opportunities, developing the sales pipeline from lead generation and opportunity qualification through quotation, negotiation and order closure. Drive customer intimacy through frequent market presence, conducting structured customer visits, account reviews, technical/commercial discussions and follow-ups to understand customer challenges and identify opportunities for Alfa Laval solutions. Develop service contracts and recurring-revenue opportunities, identifying opportunities for long-term service agreements, maintenance programs and lifecycle partnerships. Increase penetration of the Alfa Laval installed base by identifying equipment that requires maintenance, spare parts, upgrades, replacement, performance optimization or other lifecycle services. Develop high-quality, competitive and profitable quotations that clearly address customer requirements and demonstrate the value and technical differentiation of Alfa Laval s service solutions. Lead commercial negotiations and follow up opportunities to maximize hit rate, margin and order intake while ensuring customer satisfaction and adherence to Alfa Laval s commercial policies. Manage the customer grid and account plans proactively, ensuring systematic coverage of key accounts, customer mapping, opportunity planning and prioritization through CRM and other business tools. Maintain a strong and healthy sales pipeline, continuously monitoring opportunity stages, probability, expected closing dates, value and required actions to deliver sales targets. Leverage customer and market intelligence to identify emerging projects, shutdowns, turnarounds, maintenance activities, expansions and other events that can generate service and aftermarket opportunities. Work closely with Service Operations, Field Service, Inside Sales, Technical teams and Business Units to ensure seamless execution from opportunity identification through order fulfillment and customer delivery. Identify cross-selling and up-selling opportunities across Alfa Laval s broader portfolio, connecting customer challenges with relevant equipment, service and lifecycle solutions. Ensure high-quality CRM discipline, maintaining accurate customer information, opportunity data, sales activities, forecasts and account plans to support effective business decisions. Monitor market, competitor and customer developments and provide actionable insights to the organization to support pricing, portfolio, sales and market-development strategies. Build and maintain a strong network across the Saudi energy ecosystem, including end users, EPCs, contractors, service companies, distributors and other strategic stakeholders. Proactively manage customer satisfaction and retention, ensuring that customer feedback is captured and converted into actions that strengthen long-term relationships. Deliver agreed sales, order intake, margin and customer-development targets, while continuously looking for new ways to accelerate profitable growth in the Saudi service market.

Experience

5 to 10 years