General Manager / Compound Manager

Job Description

The Compound Manager will provide unified leadership across all functions, including property management, facilities management (through FM integration), financial administration, leasing, customer experience, health & safety, compliance, and community engagement, whilst maintaining transparent, proactive communication with the client and delivering measurable performance against defined KPIs including 95%+ occupancy, 85%+ resident satisfaction (NPS), and cost control within approved budgets. The role is to report directly to the Senior Director- Head of Building Management-(PAMS). Representing the onsite PM team. This will involve leading and overseeing the quality assurance and quality control of the day-to-day property management services, operations, transitions management (which involves taking the building into a multi-let asset), in accordance with the best practices in the industry. The candidate shall be able to confidently oversee the provision of OPEX and CAPEX budgeting requirements, overview financial forecasts and P&L s; prepare and submit weekly, monthly, quarterly, and annual reports to the clients; the preparation of governance documents, property operations plan, guidelines, property regulations/rules, policies and procedures, procurement request for approvals, etc. The candidate shall be knowledgeable and confident enough to lead a team and consult with clients, tenants, and contractors, exercising good negotiation skills with experienced professionals in multinational organisations and international tenants. The candidate will be responsible for the maintenance and accuracy of the property management systems (CRM/BMS/CAFM) and ensure that the TFM service providers are keeping systems up to date and that the TFM staff receive training and advice on using the systems. The candidate will be responsible for liaising and advising the clients on changes to local law and legislation that may affect the operations of the property and seek approval and direction on implementing / cascading directives that will affect the day-to-day operations of the site. Key Responsibilities 1. Strategic Leadership & Stakeholder Management Serve as the client s single point of contact for all operational, financial, and strategic matters relating to the compound. Develop and implement annual Property Operating Plans aligned with the client's investment objectives and Vision 2030 commitments. Maintain proactive, transparent communication with the leadership team through structured monthly, quarterly, and annual reporting cycles. Build and maintain professional relationships with key stakeholders including government ministries (MoMRA, Civil Defence, Ministry of Labour), local authorities (Riyadh Municipality), utilities, and community representatives. Lead annual business planning processes, incorporating market intelligence, demographic trends, and competitive positioning analysis to inform strategic decision-making. Represent JLL's values of teamwork, ethics, and excellence, ensuring the compounds brand reputation as Riyadh's premier residential destination. 2. Operational Excellence & Service Delivery Oversee seamless integration of all property management functions (leasing, financial administration, resident services, community engagement) with facilities management operations (hard and soft FM services). Ensure consistent service quality across all touchpoints through standardized operating procedures, quality assurance programs, and mystery shopping validation. Implement and maintain comprehensive Property Operating Plan covering all operational aspects including HSE protocols, emergency response plans, business continuity plans, risk management frameworks, and performance measurement systems. Coordinate daily cross-functional alignment meetings with the Facility Manager, Property Manager, Finance Manager, Leasing Manager, and Community Engagement Manager to ensure unified service delivery. Conduct weekly site inspections and audits across residential units, amenity facilities, common areas, and landscaping to validate maintenance standards and identify improvement opportunities. Manage compound-wide delivery standards including cleaning protocols (BICSc standards), landscaping and irrigation management, pest control programs, waste management and recycling initiatives, and security operations.