UX/Concept Designer

What You Will Design The user interface of the FFL platform, including layout, navigation, and interaction patterns, using a consistent design system End-to-end user journeys across the platform, from onboarding through everyday use Conversational and agent interaction patterns: how our AI agents communicate confidence, limitations, and handoff to a human Multilingual experiences, including Arabic, for agents and interfaces used across the region Prototypes and concepts that get tested and validated before engineering time is committed to building them What You Will Do Design the FFL platform's UI and user journeys, working from concept through to build-ready handoff Design how our AI agents and AI Teammates communicate, including conversational flow, tone, and recovery when an agent gets something wrong Work directly with AI Engineers and the Integration Engineer to make sure your designs are technically implementable, not just visually appealing Maintain a design system and reusable component library for the FFL platform Run lightweight user research and usability testing to validate design decisions Design with Arabic and multilingual use in mind from the start, not as an afterthought translation pass What You Bring A strong portfolio of UX/UI and concept design work that you can walk us through in detail. This is a hard requirement, applications without a portfolio will not be considered Demonstrable experience designing for software platforms, ideally SaaS, enterprise, or platform products Experience working with Microsoft technologies (Microsoft 365, Power Platform, or Copilot Studio interfaces). This is a hard requirement, given the Microsoft-first stack we build on Experience designing end-to-end user journeys, not just individual screens Strong communication skills, with demonstrable ability to work directly with engineers and technical architects through to delivery A working understanding of how frontend and backend systems interact, sufficient to design solutions that are realistic to build, not just visually appealing Nice to Have Experience designing for AI, agent, or conversational interfaces, particularly where you have shaped how an AI system communicates with users Experience with dynamic, AI-generated, or personalised content design, where the interface adapts to model output rather than static content Arabic language skills, written and spoken. This is a strong advantage given our multilingual customer base and the need to design conversational patterns and user journeys that work naturally in Arabic, not just translated from English Based in Saudi Arabia, or willing to relocate Familiarity with accessibility standards for enterprise software