Technician, Desktop Services

Position Summary

Seeking a Desktop Support Technician to provide hands-on technical support for corporate and remote employees. This role focuses on desktop hardware, laptops, mobile devices, peripherals, application support, ticket resolution, and workstation deployments. The ideal candidate is customer-focused, technically strong, and comfortable working in a fast-paced support environment.

Key Responsibilities

Provide technical support for laptops, desktops, mobile devices, peripherals, and applications.

Monitor and respond to help desk tickets while meeting SLA requirements.

Perform PC imaging, builds, deployments, and equipment refreshes.

Handle installs, moves, adds, and changes (IMAC) for end users.

Support conference room and office technology needs.

Assist with hardware setup, equipment moves, cable management, and workstation configurations.

Participate in desktop-related projects under the guidance of senior team members.

Troubleshoot hardware, software, and mobile device issues.

Required Qualifications

2+ years of IT support or desktop support experience.

Experience supporting:Windows desktops and laptops

Mobile devices

End-user applications

Hardware and peripherals

Strong customer service and communication skills.

Basic understanding of IT security principles.

Basic understanding of ITIL / ITSM processes.

Associate degree or equivalent experience.

Technical Skills

Desktop and endpoint support

PC builds and deployments

Hardware troubleshooting

Mobile device support

Ticketing systems and incident management

Mobile Device Management (MDM)

Preferred Qualifications

A+ Certification

Microsoft Certifications

ITIL Foundations

Apple Certified Support Professional

Experience with:Jamf

MobileIron

Apple devices and macOS support

Physical Requirements

Ability to lift up to 50 lbs.

Comfortable crawling, kneeling, climbing ladders, pulling cable, and performing hands-on equipment installations.