Technical Support Engineer

Job Description Roles & Responsibilities Diagnose and troubleshoot hardware and software issues reported by customers to ensure swift resolutions. Provide clear and concise documentation of support interactions, including technical solutions and troubleshooting steps. Collaborate with engineering teams to relay customer feedback and escalate unresolved technical issues efficiently. Conduct remote troubleshooting sessions using diagnostic tools and methods to assist clients in real-time. Desired Candidate Profile Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. Relevant technical certifications (e.g., CompTIA A+, Microsoft Certified: Azure Fundamentals) to validate expertise. Minimum of 5 years of technical support experience in a fast-paced environment, preferably in a SaaS or IT company. Proven experience in customer-facing roles, showcasing excellent communication and interpersonal skills. Employment Type Full Time Company Industry DefenceMilitaryGovernment Department / Functional Area IT Hardware SupportIT Hardware Repair & Maintenance Keywords Systems Support EngineerSystem ConfigurationTechnical Service RepresentativeTroubleshootingRemote AssistanceITILApplication SupportIT Infrastructure SupportApplication Support Get real-time job updates only on our App