Technical Service Delivery Specialist Cloud

Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993. As a fully Saudi-owned company, we have established ourselves from a startup business to a market leader, offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients. Our expertise spans across various domains, including Microsoft, AWS, ManageEngine, and Zoho Solutions, ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients. With over 30 years of experience, Alnafitha IT has successfully completed more than 4,000 projects, serving over 3,000 satisfied customers, and collaborating with 65+ partners. Our commitment to excellence is evident in our customer-centric approach, which emphasizes engagement, collaboration, and a relentless pursuit of quality in every interaction Our vision is to be the Kingdom's most customer-centric provider for digital transformation and consultation, fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability At Alnafitha IT, we believe in empowering our employees and nurturing their growth, which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape, we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients' expectations. The Technical Service Delivery Specialist u2013 Cloud is an experienced individual contributor responsible for executing and handling cloud service delivery across client environments. Working primarily within Microsoft Azure, AWS, and hybrid platforms, this role applies solid technical knowledge and practical judgment to ensure cloud services are delivered reliably, securely, and in line with contracted SLAs. The Senior Specialist handles complex operational tasks with meaningful independence, engages clients professionally on technical matters, and contributes to service improvements based on accumulated experience u2014 without taking on a leadership, architecture, or team management mandate. Requirements Qualifications

Education

Bachelor's degree in computer science, Information Technology, or a related field.

Experience

1-2 years of experience in IT service delivery, with solid hands-on exposure to cloud operations across Microsoft Azure, AWS, and hybrid environments. Proven day-to-day operational experience managing cloud environments in enterprise service delivery settings with exposure to operational governance. Good working knowledge of Microsoft Active Directory, SSO/Federation, and Microsoft Entra ID (Azure AD) including configuration, administration, and operational support. Familiarity with Active Directory security practices including identity hardening, health checks, backup, and directory protection. Practical experience supporting on-premises, hybrid, and cloud-integrated Microsoft infrastructure environments. Working knowledge of Microsoft Exchange Server (2013u20132019 and SE) including mail flow, Exchange Online, hybrid identity, client connectivity, and load balancing. Good knowledge of Microsoft server technologies including ADFS, RMS, WSUS, WDS, Certificate Services, and IIS. Good knowledge of virtualization platforms including Microsoft Hyper-V and VMware. Familiarity with SQL Server administration and Azure SQL Managed Instance in operational and support contexts. ","Work_Experience":"1-2 years","