Technical Authority Expert (Router)

Our client is one of the leading providers of Information and Communication Technology (ICT) service providers is currently looking for experienced Technical Authority Expert (Router Engineer) L2 Operations Engineer to deliver the Router and SPOs L2 Operation Support . Provides Level 2 operational coverage for Router and SPOs nodes, ensuring stability, continuity, and service excellence. Monitor production Router and SPOs nodes, resolve incidents and problems, execute deployments/releases, perform data repairs and environment maintenance, and collaborate closely with the customer and, and business stakeholders. Duties &

Responsibilities

• Operations Engineer Proactively monitor production (logs, alerts, system metrics) and take corrective actions to prevent or limit customer impact
• Triage and resolve order failures and incident tickets; provide quick fixes/workarounds; escalate recurring defects and follow through to closure
• Perform deep dive diagnostics and root cause analysis
• Run targeted queries for troubleshooting and data validation; validate deployments and support rollback if required
• Provide WA (workaround) scripts and SOPs to L1 to improve first contact resolution
• Identify edge cases and product defects; contribute to continuous improvement of runbooks and operational tooling
• Release, deployment and environment management Prepare deployment packages and MOPs for each production release; plan, coordinate, and track release activities and risks
• Execute production deployments; implement and maintain automated build and deployment
• Manage environment configurations and modifications; maintain read only users and permissions; reclaim physical storage as needed
• Create/maintain deployment scripts and continuously improve automation coverage for repeatable, low risk releases

Desired Candidate Profile

Bachelor s degree in Telecommunication engineering or Equivalent Minimum 8 to 10 years experience Telecom domain experience with order orchestration and revenue assurance data fixes. Experience with automated build/deploy pipelines (e.g., Rosetta or similar), and release coordination at scale. Scripting beyond shell (Python, Groovy) and familiarity with log analysis stacks. Exposure to MySQL/JDBC, Apache HttpClient, Rhino/JavaScript in JVM (as observed in the environment).