Technical Analyst (Associate/Mid/ Senior)

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Entity: Corporate Services

Department: IS-Corporate Applications

Location: 3535 Market Street

Hours: Remote

Fully remote position, though one day a month onsite for team events (2-3 times/year if traveling more than 2 hours)

This position is posted at all 3 levels. Associate, mid, and Senior.

Currently at the tail end of a 6 year project building out CloudSuite. Seeking a candidate to support both production dev ops and implementation.

Looking for an Infor CloudSuite resource to assist with the build-out regarding the acquisition of another health system and merge operational systems.

Resource will participate in the build, support, and post-implementation enhancements/operations.

Seeking a candidate that is experienced in both Configuration Console and IPA and understands the differences and benefits of implementing a solution using IPA vs Set Action

Associate Technical Analyst

The Associate Technical Analyst is responsible for assisting with the creation and delivery of technical and programming solutions to previously identified needs and business problems under the direction of a senior analyst. Ensures system changes follow change management procedures and protocols.

Accountabilities

Works with key clients to understand project requirements and communicate implementation methodology.

Consults with senior team members to ensure that system functionality meets clinical and business requirements of Integration and UPHS organization.

Follows established documentation and project status procedures.

Assists in the monitoring of projects and maintains open communication with manager.

Develops new Interfaces according to specification.

Follows established documentation and change control procedures related to user requests, system design and development, modifications, testing, and on-going production support.

Provides on-call and production support as necessary.

Performs duties in accordance with Penn Medicine and entity values, policies, and procedures

Other duties as assigned to support the unit, department, entity, and health system organization

Minimum Requirements

Bachelor's Degree is required

1+ years' experience in an Information Technology setting is required

Healthcare IT experience is preferred

Required Skills and Abilities

Demonstrated customer service skills

Demonstrated interpersonal/verbal communication skills

Ability to communicate effectively with all levels of staff

Ability to troubleshoot, research and solve technically challenging problems

Knowledge of basic hardware configurations and database management tools

Technical Analyst

The Technical Analyst is responsible for creating and delivering technical resolutions to create workflow, process design and programming solutions to business problems.

Accountabilities

Responsible for daily monitoring, maintaining a high degree of performance, coordinating system behaviors, using existing and creating new tools for managing multiple environments.

Maintains, creates, and monitors databases.

Utilizes industry standard processes to generate specifications for implementation and for specification review process.

Identifies problem definitions and make recommendations regarding refinements and decisions, throughout the product life cycle.

Attends planning and status meetings with key client personnel to understand project requirements and communicate our implementation methodology to the client.

Ensures information system functionality meets all clinical and business requirements of Integration and UPHS organization.

Participates in disaster recovery planning, testing and be available off hours for production support.

Ensures system integrity of the application is the primary responsibility of the administrator.

Assists in the education and training of new hires and other team members and be available as a resource for the team.

Performs duties in accordance with Penn Medicine and entity values, policies, and procedures

Other duties as assigned to support the unit, department, entity, and health system organization

Minimum Requirements

Required Education and Experience

Bachelor's Degree is required

2+ years of Information Technology experience is required

Healthcare IT experience

Required Skills and Abilities

Demonstrated customer service skills

Demonstrated interpersonal/verbal communication skills

Ability to communicate effectively with all levels of staff

Knowledge of basic hardware configurations and database management tools

Ability to communicate technical information and ideas

Senior Technical Analyst

The Senior Technical Analyst is responsible for creating and delivering technical resolutions to create workflow, process design and programming solutions to business problems. Provides technical expertise to ensure that the design, implementation and end results meet the business requirements. Utilizes strong analytical, programming and communication skills to balance technical and business objectives to improve quality outcomes.

Accountabilities

Responsible for daily monitoring, maintaining a high degree of performance, coordinating system behaviors, using existing and creating new tools for managing multiple environments.

Maintains, creates, and monitors databases.

Creates and implements project plans and routinely communicate status of work.

Ensures system integrity of the application.

Assists in the education and training of new hires and other team members and be available as a resource for the team.

Identifies problem definitions and make recommendations regarding refinements and decisions throughout the product life cycle.

Participates in disaster recovery planning, testing and be available off hours for production support.

Attends planning and status meetings with key client personnel to understand project requirements and communicate our implementation methodology to the client.

Ensures information system functionality meets all clinical and business requirements of Integration and UPHS organization.

Performs duties in accordance with Penn Medicine and entity values, policies, and procedures

Other duties as assigned to support the unit, department, entity, and health system organization

Participate in a semi-agile development workflow using Scrum/Kanban methodology using Jira

Develop inbound/outbound time and attendance interfaces in WFM using XML, Groovy, etc.

Build out and support WFM functionality (pay rules, accrual rules, schedules, etc.) as we migrate from Kronos (UKG) WFC (Workforce Central)Develop in LPL (Infor's proprietary scripting language)Develop business processes via CloudSuite actions, forms, fields, relations, and workflows

Develop reports via CloudSuite lists (added plus: Columnar reporting)Develop data feeds/interfaces via CloudSuite File Creation Utility, Data Replication, IPA, and related tools (added plus: ION, Data Lake/Data Fabric)Develop workflows via Infor Process Designer/Infor Process Automation (IPA)Develop reports using SSRS (SQL Server Reporting Services) as part of conversion from Crystal Reports to SSRS

Perform day-to-day review/troubleshooting/Q&A related to the system initiated by business leads, as well as continue build-out of central documentation knowledge base wiki using ConfluenceGet involved in and support other applications as availability and/or interest allows: security camera system; badge-based entry/exit system, visitor management system, learning management; others as Corp Apps continues to expand.

Experience with and interest in using AI tools, either personally or professionally

Experience with Infor's GenAI tools

Develop reports using SSRS (SQL Server Reporting Services) and Power BISupport existing T-SQL/SSIS stored procedures/packages on Microsoft SQL Server

Technical Skills

Participate in a semi-agile development workflow using Scrum/Kanban methodology using Jira

Support inbound/outbound time and attendance interfaces in WFM using XML, Groovy, etc.

Build out and support WFM functionality (pay rules, accrual rules, schedules, etc.) as we migrate from Kronos (UKG) WFC (Workforce Central)

Develop in LPL (Infor's proprietary scripting language)

Develop business processes via CloudSuite actions, forms, fields, relations, and workflows

Develop reports via CloudSuite lists (added plus: Columnar reporting)

Develop data feeds/interfaces via CloudSuite File Creation Utility, Data Replication, IPA, and related tools (added plus: ION, Data Lake/Data Fabric)

Develop workflows via Infor Process Designer/Infor Process Automation (IPA)

Develop reports using SSRS (SQL Server Reporting Services) as part of conversion from Crystal Reports to SSRS

Perform day-to-day review/troubleshooting/Q&A related to the system initiated by business leads, as well as continue build-out of central documentation knowledge base wiki using Confluence

Get involved in and support other applications as availability and/or interest allows: security camera system; badge-based entry/exit system, visitor management system, learning management; others as Corp Apps continues to expand.

Experience with and interest in using AI tools, either personally or professionally

Experience with Infor's GenAI tools

Develop reports using SSRS (SQL Server Reporting Services) and Power BI

Support existing T-SQL/SSIS stored procedures/packages on Microsoft SQL Server

Additional Skills

Experience with and interest in using AI tools, either personally or professionally

Experience with Infor's GenAI tools

Develop reports using SSRS (SQL Server Reporting Services) and Power BI

Support existing T-SQL/SSIS stored procedures/packages on Microsoft SQL Server

Minimum Requirements

Required Education and Experience

HS Diploma/GED And 7+ years experience in Information Technology experience

AND 5+ Healthcare IT experience

Or

BS degree and 3+ years Information Technology experience

And 0-1 Healthcare IT experience

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.