Systems Engineer II - Implementation & Wireless Support (Remote)

Overview

This is a remote role that may only be hired in the following location(s): Arizona, North Carolina and Texas.

This position provides complex technical support for the Bank's data or voice network infrastructure. Responsible for installing, maintaining, and supporting network infrastructure, and will provide Tier 2 support for issues related to networking. Resolves escalated technical issues reported by users or system alerts. Responsible for network components, asset inventory, and capacity planning, including developing and documenting network device upgrades. Collaborates with vendors, colleagues and management to implement services and reduce costs. Drives operational excellence and network efficiency, providing continuous service both through daily activities and through on-call rotation for after-hours support. May oversee less experienced associates in the work group and assist with disaster recovery testing.

Responsibilities

Principal Accountabilities

60% Provide Level 2 technical support for data or voice network systems

20% Monitoring and auditing performance

10% Document and procedures updates

10% Operational Excellence

Responsibilities

Configure and install network hardware and software infrastructure including Wireless, Route/Switch, Cisco ACI, SolarWinds Experience, Cisco SDWAN

Cloud Network Support/Implementation

Provide expertise in BGP and other dynamic routing protocols

Implement, document and plan regular upgrades of all devices under Network Operations responsibility while maintaining compliance with SLAs, security, OS code and configuration standards

Monitor and respond to system generated events (alerts) to identify, analyze, resolve or escalate and update management of any issues

Collaborate with vendors, colleagues and management to implement services and reduce costs

Manage network asset inventory and capacity planning

Assist with Disaster Recovery testing efforts throughout the year

Drive operational excellence

Monitor and assess network components and take appropriate action

Participate in on-call rotation for after hours support

Qualifications

Bachelor's Degree and 4 years of experience in Systems engineer and systems programmer OR High School Diploma or GED and 8 years of experience in Systems engineer and systems programmer

Required Qualifications

In-depth knowledge of numerous networking technologies and protocols and how they interrelate

Technical skills regarding network routing, switching, and provisioning

Experience with Cisco switching and routing (NxOS and IOS)

Collaboration with cross-functional groups

Preferred Qualifications

6+ years of experience with enterprise network systems and excellent troubleshooting expertise

Additional Qualifications

Certifications: CCNA, CCNP Routing and Switching

Certifications in: Wireless, Cisco ACI, Thousand Eyes

Packet Aggregation experience (Gigamon)

IPAM experience (Infoblox)

Provisioning skills

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at

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