Strategic Account Manager

Proudly recognized as a Great Place to Work®, we are an AI-native customer experience platform purpose-built for emerging markets. With more than 25 years of conversational AI research and development, we serve over 5,000 enterprises across MENA and are pioneering sovereign, agentic AI through our Agentic Studio platform. As the category takes shape, the way Unifonic is perceived — by buyers, analysts, media, and the broader market — is a strategic asset. This role owns that perception. We thrive on creativity, collaboration, and fun, where every idea is welcomed and celebrated. As shareholders in the company, we’re more than just communicators—we’re innovators shaping the future together. We are Unifones. Join us and be part of something extraordinary! As a trusted advisor, you will develop a deep understanding of each customer’s business objectives, challenges, and strategic priorities, positioning the organization as a long-term partner and ensuring strong customer satisfaction, engagement, and commercial growth. Help us shape the future of communications by: Owning and managing a portfolio of strategic enterprise accounts. Achieving and exceeding annual recurring revenue (ARR), expansion, upsell, and retention targets. Developing and executing account plans for key customers. Identifying and driving cross-sell and upsell opportunities across the product portfolio. Leading contract renewals and commercial negotiations. Building trusted relationships with C-level, business, and technical stakeholders. Serving as the primary point of contact for strategic customers. Conducting executive business reviews and governance meetings. Ensuring customer objectives are aligned with company capabilities and roadmap. Monitoring customer health, adoption, satisfaction, and business outcomes. Managing escalations and coordinating resolution across internal teams. Improving retention and reducing churn risk through proactive engagement. Driving successful onboarding and service expansion initiatives. Preparing quarterly account reviews, forecasts, and business plans. Maintaining accurate account data, opportunity tracking, and forecasting within CRM. Coordinating with Sales, Product, Customer Success, Delivery, Finance, and Legal teams. Ensuring compliance with contractual obligations and internal processes. Maintaining a strong understanding of regulated sectors and industry trends in Saudi Arabia. Providing customer feedback to Product and Leadership teams. Representing the company in strategic customer engagements and industry events. Job requirements What you will bring: Bachelor's degree in Business, Engineering, Technology, or related field. 5+ years of experience in Enterprise Account Management, Strategic Accounts, Customer Success, or Enterprise Sales. Experience managing large enterprise or government accounts. Proven track record of achieving revenue growth and retention targets. Strong commercial, negotiation, and executive presentation skills. Experience working in SaaS, CPaaS, CX, AI, telecommunications, or technology industries. Strong CRM discipline (HubSpot, Salesforce, or equivalent). Experience in the GCC market preferred Experience with government, BFSI, or telecom customers. Knowledge of AI, customer engagement, messaging, voice, or digital transformation solutions. Arabic and English fluency.

Desired Candidate Profile

Company Industry IT - Software Services