Sr Operation In-Charge – Fulfillment & Delivery

We are hiring a Sr Operation In-Charge – Fulfillment & Delivery for e&'s Logistics & Delivery Division, based in Dubai, UAE. Reporting to the Head of Logistics, you will own end-to-end logistics operations across inbound/outbound transport, warehousing, last-mile delivery, distribution, and customer service. You will lead a team of 30–80 people (supervisors, drivers, riders, warehouse staff) and be accountable for the operational KPIs that keep e&'s customers connected — on-time delivery, fill rate, SLA compliance, customer satisfaction, cost-to-serve, and inventory accuracy.

Desired Candidate Profile

Lead and oversee all logistics operations — inbound/outbound transportation, warehouse management, last-mile delivery, distribution & customer service Develop and implement strategic plans, policies, and procedures to optimize logistics operations, improve efficiency, and reduce costs Manage transportation services: negotiate carrier contracts, select carriers, optimize routes to minimize transit times and costs Oversee warehouse operations: inventory management, storage, picking, packing, shipping, and order fulfillment Monitor inventory levels, prevent stockouts, optimize inventory turnover Collaborate with procurement, sales, and customer service teams to coordinate logistics activities Establish and maintain relationships with carriers, vendors, and 3PL partners Own operational KPIs: OTIF, fill rate, SLA compliance, customer satisfaction Supervise operational teams: drivers, riders, warehouse staff, and 3PL partners Analyze operational data, prepare reports, identify performance gaps Drive continuous improvement initiatives to optimize cost, productivity, and customer experience Lead inventory planning, stock forecasting, replenishment, and annual stock-take Handle customer complaints, escalations, and service recovery actions Ensure compliance with regulatory requirements, safety standards, and company policies Provide leadership, guidance, and support to logistics team members Requirements Bachelor's Degree in Business Administration or related field Minimum 4 years of experience in Logistics (Last-Mile Delivery & Warehouse) Management & Fleet Management in large reputable organizations Strong leadership and management skills — ability to motivate and develop a high-performing team Fluent in Arabic and English (written and spoken) In-depth knowledge of logistics processes, transportation modes, and supply chain management principles Proficiency in logistics management systems (WMS, TMS, ERP) Analytical mindset with strong data-driven decision-making skills Strong problem-solving skills and ability to think critically Ability to work under pressure in fast-paced environments and adapt to changing priorities Valid UAE driving license Employment Type Full-time

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