ServiceNow ITSM Developer

Job Description

We are seeking a ServiceNow Developer to support delivery for enterprise ServiceNow implementations and enhancements. The role will focus on Demand Management, ITSM, Service Catalog, End User Services, Forms development, and O365 integrations (Outlook, Teams).

Key Responsibilities

Platform Development & Configuration

Design, develop, and enhance ServiceNow solutions across

Demand Management

ITSM (Incident, Problem, Change, Request)

Service Catalog & Request Fulfillment

End User Services / Employee Center

Develop and maintain forms, catalog items, record producers, and workflows aligned to business requirements

Customize ServiceNow using

Business Rules, Client Scripts, Script Includes

UI Policies, UI Actions

Flow Designer and Workflows

Integrations

Design and implement integrations between ServiceNow and O365 tools (Outlook, Teams)

Build and maintain integrations using

REST / SOAP APIs

IntegrationHub and web services

Enable use cases like

Email-based request automation (Outlook)

Teams notifications / collaboration workflows

Service Catalog & End User Experience

Develop and enhance service catalog offerings and self-service forms

Build user-friendly interfaces (Service Portal / Employee Center)

Ensure seamless integration between forms, catalog workflows, and backend processes

Demand & Process Enablement

Support Demand Management lifecycle (intake prioritization fulfillment)

Translate business demand into technical solutions within ServiceNow

Collaborate with stakeholders to refine requirements and ensure alignment

Testing, Deployment & Support

Perform unit testing, support UAT, and assist in production deployments

Provide L3 support for incident resolution and enhancements

Participate in code reviews, release management, and platform governance

Collaboration & Delivery

Work closely with onshore teams, product owners, and architects

Participate in Agile/Scrum ceremonies (stand-ups, sprint planning, retrospectives)

Required Skills & Experience

Core Skills

5 years of hands-on ServiceNow development experience

Strong expertise in

ITSM modules

Service Catalog

Integrations

Demand Management (preferred)

Experience with forms design and workflow automation

Technical Skills

Proficiency in

JavaScript and ServiceNow scripting framework

Experience with

REST/SOAP integrations

IntegrationHub

Flow Designer

Integration Experience

Hands-on experience integrating ServiceNow with

Microsoft O365 (Outlook, Teams)

Other enterprise applications

Certifications (Preferred)

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Application Developer (CAD)

Working Model

Onshore - US Based

Ability to collaborate with global teams across time zones

Nice-to-Have

Experience with Employee Center / End User Services

Exposure to additional modules (HRSD, CSM, ITOM)

Prior experience in financial services or regulated environments

Soft Skills

Strong communication and stakeholder interaction skills

Ability to work in a fast-paced, global delivery environment

Problem-solving mindset with attention to detail.