ServiceNow Business Process Consultant (BPC)

We are partnering with a global technology consultancy seeking a ServiceNow Business Process Consultant to support enterprise clients across the Middle East. This role combines business process consulting with project delivery and presales support. You will work closely with customers to understand their challenges, translate requirements into practical ServiceNow solutions, and guide engagements from initial discovery through implementation.

Key Responsibilities

Lead discovery sessions and stakeholder workshops to understand business objectives, current processes and improvement opportunities Assess existing processes and design future-state workflows aligned with ServiceNow capabilities and business needs Translate requirements into process documentation, user stories, acceptance criteria and functional specifications Advise clients on process standardisation, service management best practices and platform adoption Take ownership of project coordination where required, managing scope, timelines, risks, dependencies and stakeholder communication Work closely with architects, developers and delivery teams to ensure solutions meet agreed requirements Support user acceptance testing, training, change management and transition into operational use Contribute to presales activities, including discovery, effort estimations, Statements of Work, RFP responses and proposals Identify opportunities to expand existing engagements and support account teams in developing client relationships

Desired Candidate Profile

Proven experience as a ServiceNow Business Process Consultant, Business Analyst or Functional Consultant Experience supporting end-to-end ServiceNow implementations within a consulting or client-facing environment Strong understanding of ITSM processes, with exposure to additional ServiceNow workflows advantageous Ability to lead workshops, challenge requirements constructively and communicate confidently with senior stakeholders Experience coordinating projects or workstreams alongside business process consulting responsibilities Exposure to presales, scoping, estimations and proposal development Strong documentation, presentation and stakeholder management skills Desirable: ServiceNow certifications and/or ITIL certification Experience delivering projects for enterprise customers in the GCC Arabic language skills Experience helping grow customer accounts through consultative engagement