Senior Sales Account Manager (ICT Solutions)

Key Responsibilities

• 1.Key Account Management & Customer Relations: Manage and maintain relationships with assigned customers and key stakeholders to maximize account growth and customer retention
• Build and maintain executive-level relationships with customer decision-makers, stakeholders and business partners
• Act as the senior commercial focal point for assigned strategic customers, ensuring high levels of customer satisfaction and service excellence. 2.Sales & Business Development: Identify, develop, lead and successfully close complex ICT sales opportunities across assigned strategic accounts
• Drive revenue growth through account expansion, cross-selling, upselling and development of new business opportunities
• Own assigned revenue, gross profit, order intake and sales pipeline targets while ensuring achievement of departmental objectives
• Develop customer acquisition and account growth strategies aligned with sector objectives. 3.Proposal & Opportunity Management: Lead the preparation of complex technical and commercial proposals, quotations, RFQs, RFPs and tenders
• Coordinate technical, commercial, legal, financial and contractual requirements with internal stakeholders to ensure competitive customer solutions
• Lead commercial negotiations, pricing discussions and contract reviews while protecting company profitability. 4.Market Intelligence & Business Insights: Lead customer presentations, executive meetings, workshops and commercial discussions with senior customer representatives
• Maintain regular engagement with customers to identify emerging business requirements and future investment opportunities
• Resolve complex customer issues by coordinating with relevant internal stakeholders. 5
• Coaching & Knowledge Sharing: Provide technical and commercial guidance to Junior sales team during proposal preparation and customer engagements
• Share best practices related to account management, negotiations and opportunity management across the sales team
• Support onboarding and development of new Sales team Assist the Sector Sales Manager in developing sales capabilities and improving overall team effectiveness. 6
• Sales Performance & Reporting Develop accurate sales forecasts, opportunity pipelines and revenue projections for assigned strategic accounts
• Maintain accurate records, customer account plans, opportunity status and sales activities
• Prepare executive reports on account performance, pipeline status, revenue forecasts and business opportunities

Qualifications

• Bachelor s degree in Engineering, Information Technology, or Business Administration. - 7 9 years of relevant ICT sales experience or related field experience is a must , relevant to our industry in data center , security light current hardware experience - Strong customer relationship management and opportunity development skills. - Excellent communication, presentation, and negotiation abilities. Solid experience in ICT solution sales and account management.