Senior Murex Technical Production Support Analyst

Senior Murex Technical Production Support Analyst New York City, NY

Job Description

We are looking for a proactive and detail-oriented Senior Murex Technical Production Support Analyst to support the Equity Derivatives trading desk. This role is responsible for ensuring production stability across the Murex MX.3 platform, acting as the first and second line of support for user issues, trade capture problems, pricing discrepancies, risk gaps, workflow failures, and system incidents.

The ideal candidate will bring strong technical troubleshooting skills, hands-on Murex support experience, and the ability to drive incidents through triage, diagnosis, escalation, and resolution while partnering closely with internal L3 teams and the Murex vendor.

Work location: New York City, NY (Hybrid, 3 days in a week) In-person Interview is required Key Responsibilities

Provide front-line production support for Murex MX.3 across pricing, risk, trade capture, workflows, market data, and interfaces

Own incident triage, impact assessment, root cause analysis, and follow-up remediation

Monitor logs, dashboards, schedulers, RTS feeds, and batch processes to identify and resolve issues proactively

Troubleshoot pricing inconsistencies, risk/sensitivity gaps, trade enrichment failures, and interface delays

Manage and track vendor cases, including evidence gathering, reproduction steps, and validation of fixes

Support production releases, emergency changes, and maintenance activities with pre- and post-deployment checks

Maintain SOPs, runbooks, and knowledge articles to improve operational efficiency and reduce repeat incidents

Contribute to monitoring, automation, and continuous improvement initiatives to strengthen platform stability

Required Skills & Experience

Strong hands-on experience supporting Murex MX.3 in a production environment

Knowledge of Murex modules including eTradepad, Pricing, Simulation, Livebook, and Workflow

Experience with market data components such as MDCS, RTBS, MDRS, and MDIT

Strong Murex log analysis, performance troubleshooting, and Unix/Linux-based support skills

Scripting experience in Python and/or Unix shell

Good understanding of Murex orchestration, services, process flows, and EOD job troubleshooting

SQL knowledge across Sybase, SQL Server, or Oracle

Understanding of Equity Derivatives products and Greeks

Strong communication, analytical, and stakeholder management skills

Qualifications

Overall 10+ years of IT experience.

5+ years of Front Office Trading Technology support experience

3+ years of Murex MX.3 support experience preferred

Ability to work effectively in a high-pressure production support environment

Automation mindset and continuous improvement focus

Nice to Have

Experience with observability/monitoring tools such as Splunk, Dynatrace, Datadog, ITRS

Familiarity with enterprise schedulers such as Tidal, Autosys, or Ctrl-M

Experience with Incident, Problem, and Change Management tools such as ServiceNow