Senior IT System Analyst

Key Responsibilities

• Requirements Gathering & Analysis: Collaborate with stakeholders to understand and document business requirements and translate them into functional and technical specifications
• System Design & Implementation: Assist in the design and development of IT systems, ensuring they meet business needs, enhance user experience, and integrate effectively with other systems
• Process Improvement: Analyze existing systems, workflows, and business processes to identify areas for improvement and recommend actionable solutions
• Testing & Quality Assurance: Conduct functional testing of IT systems and applications, ensuring they meet defined requirements and are free of defects
• Troubleshooting & Support: Provide ongoing support for implemented systems, resolving technical issues, and assisting with system optimizations
• System Documentation: Develop and maintain comprehensive documentation, including system specifications, user manuals, and troubleshooting guides
• Collaboration: Work closely with project managers, developers, and end-users to ensure smooth system integration and implementation
• Project Management Support: Assist with the planning, coordination, and execution of IT projects, ensuring that deadlines and quality standards are met
• Training & Knowledge Sharing: Train end-users on new system functionalities and provide knowledge transfer sessions to internal teams

Education

Bachelor s degree in Computer Science, Information Technology, Engineering, or a related field.

Experience

3 to 5 years of experience as an IT System Analyst, Business Analyst, or similar role in a software company.

Technical Skills

• Proficiency in system analysis, design, and implementation
• Familiarity with database management (SQL, MySQL, Oracle)
• Experience with software development lifecycle (SDLC) methodologies such as Agile or Waterfall
• Knowledge of programming languages (e.g., Java, Python, C#) and software development tools
• Experience with enterprise applications and CRM/ERP systems (e.g., Salesforce, SAP) is a plus