Senior Field Service & After-Sales Engineer

Install, commission, and maintain packaging machines, including flow pack machines, vertical packaging machines, thermoformers, and tray sealers. Service weighing equipment, including multihead weighers, linear scales, and smart scales. Service inspection systems, including metal detectors and X-ray equipment. Diagnose faults and resolve technical issues to reduce customer downtime. Provide customers with training on machine operation and maintenance. Coordinate spare parts orders and stock to support timely service. Prepare service reports and maintain accurate technical records. Provide remote troubleshooting and carry out preventive maintenance. Work with the sales and service teams to improve customer support. Follow safety and quality standards during all service activities.

Desired Candidate Profile

Bachelor's degree in Electrical Engineering or Mechatronics Engineering. 3 5 years of experience servicing industrial machinery is required. Experience with packaging equipment is preferred. Experience in after-sales support or spare parts handling is an advantage. Strong technical troubleshooting and problem-solving skills. Excellent customer communication skills. Fluent spoken and written English is required; Spanish or German is a plus. Willingness to travel across Egypt and abroad for training or service. Knowledge of flow pack machines, vertical packaging machines, multihead weighers, metal detectors, or X-ray inspection systems is a strong advantage. No specific certification required. A valid Schengen visa is an advantage.