Senior Director, Digital & Technology Operations

Being at the forefront of innovation is exciting,and leading transformation in a large global organization is a role that many people aspire to. If this is you, we have a transformational role in our newly developed platform services organization.

The Senior Director, Tech Operations & Release Management, is a senior technology leader accountable for how Coca-Cola's globalMarTech, AdTech, Customer, and Commercial platforms are runand forhow change is delivered tothem. The role brings together two connected disciplines under one leader: technology operations (reliability, monitoring, L2 incident resolution,and AI-augmented operations) and release management and delivery (program and project management, scrum, and governed, predictable releases), across all regions (North America, LATAM, EMEA, APAC).

This leader ensures the platforms stay reliable and available while change flows through them safely, on a predictable cadence, with strong governance. The Tech Operations side keeps systems healthy and resolves issuesquickly; the Release Management and delivery side ensureswork is planned, sequenced,and shipped with quality and without surprises. Together,they protect both stability and speed.

The role requires technical depth,deliveryrigor,and steady leadership. The right leader understands the platforms and the operating model, works comfortably across executive conversations, operational reviews,and delivery governance, and stays close to the technology when it helps. It also requires a calm, steady presence to lead a large, globally distributed organization and bring clarity during incidents and high-stakes releases.

A priority of this role is to apply Generative and agentic AI to operations and delivery, advancing from traditional, ticket- and status-driven ways of working toward AI-augmented monitoring, automated remediation,and smarter, data-driven delivery, responsibly and with measurable business value.

This leader oversees both the Tech Operations and Release Management teams. The Director, Tech Operations and the Release Management leaders, including Program Managers, Project Managers, and Scrum Masters, along with their Directors and Managers, report to this role. This role reports to the Vice President, Platform & Product Engineering, and partners closely with the Senior Directors across Product Development, Platform, and Architecture.

WhatYou'llDo for Us

Technology Operations & Reliability

Own globaltechnology operationsacross theMarTech, AdTech, Customer, and Commercial platforms: reliability, availability, monitoring, observability,and L2 incident resolution across a follow-the-sun model.

ChampionAI-augmented operations: lead the move from traditional ticket processing toward AI agents for monitoring, detection, correlation, automated triage,and self-healing remediation.

Advance SRE and reliability practices (SLOs, error budgets, incident response, blameless RCA) that prevent repeat incidents and protect revenue-generating services.

Partner with engineering and platform teams on operability and readiness of new releases, ensuring what ships can be run reliably.

Release Management & Delivery Governance

Ownrelease managementend-to-end: release planning, scheduling, change control, environment governance,and go/no-go decisions, ensuring predictable, low-risk delivery across teams and regions.

Lead thedelivery and program-management function(Program Managers, Project Managers, Scrum Masters),establishconsistent agile and delivery practices, ceremonies, and a clear definition of ready and done.

Drive predictable delivery: define milestones, sequence dependencies, manage cross-team and cross-region risk, and keep work aligned to business priorities and committed dates.

Establish lightweight, effective governance routines (intake, prioritization, status, risk,and change) that improve delivery performance rather than add bureaucracy.

Connect release and operationstightlyso deployments are coordinated, observable,and reversible, minimizing change-related incidents.

Leadership & Organizational Excellence

Lead and develop a large, globally distributed organization spanning operations and delivery, with clear accountability for reliability, predictable delivery,and business outcomes.

Lead through the Directors and Managers across Tech Operations and Release Management, building a strong leadership bench and clear succession beneath them.

Recruit, develop, andretaintop operations, SRE, program/project management, and scrum talent, including a mix of in-houseand strategic vendor teams.

Foster a culture of accountability, craftsmanship, calm execution under pressure, and continuous improvement.

Engagement & Stakeholder Management

Serve as a trusted advisor to senior business and technology leaders, translating operational and delivery performance into clear business implications.

Communicate reliability, release, anddeliverystatus, risks,and tradeoffs to executive stakeholders with clarity and credibility, especially during incidents and major releases.

Partner with Engineering, Product, Security, and regional stakeholders toalign onoperational readiness, release sequencing,and ownership of risks and dependencies.

Generative & Agentic AI Enablement

ApplyGenAI and agentic AIacross operations and delivery: monitoring agents, automated remediation, intelligent change-risk analysis, and AI-assisted planning,reportingand status.

Upskill the team toward AIOps and AI-augmented delivery, reshaping roles from traditional ticket and status work toward higher-value oversight and automation.

Metrics & Operational Excellence

Define and report metrics across both disciplines:operations(uptime/SLOs, MTTD, MTTR, automation rate, ticket deflection) anddelivery(release frequency and success rate, on-time delivery, change-failure rate, cycle time).

Use metrics to drive continuous improvement,demonstratethe value of AI-augmented operations and delivery, and inform investment decisions.

Identifysystemic bottlenecks in reliability, delivery, cost and developer/operator experience, andleadimprovements that compound over time.

Required Experience & Qualifications

Leadership & Operating Experience

15+ years of progressive technology experience across operations and/or delivery, including senior leadership of large, globally distributed teams.

Proven experience leading both technology operations (production/L2/SRE) and release management ora delivery/PMO function (program/project managers, scrum masters).

8+ years building and scaling high-performing teams, including leading other leaders (managers and directors).

Experience leading through transformation and modernization, ideally including AI-augmented operations or delivery.

Technical & Delivery Depth

Strong understanding of cloud platforms (Google Cloud Platform,AWS, or Azure), distributed systems, observability tooling,and incident management, with credibility to work directly with engineering teams.

Deep command of release management, change control, CI/CD, and environment governance for large-scale, high-availability platforms.

Strong agile and deliveryexpertise(Scrum/Kanban/SAFeas applicable), witha track recordof predictable, high-quality delivery across multiple teams.

Familiarity withAIOps and agentic AIfor operations and delivery, including monitoring agents, automated remediation, and AI-assisted planning and reporting, withappropriate guardrails.

Communication & Leadership Presence

Exceptional ability to communicate operational and delivery performance clearly to seniorleadersand business stakeholders, including under pressure.

Strong business acumen connecting reliability and delivery to measurable business outcomes.

A calm, steady leadership style that brings clarity during incidents and high-stakes releases and earns trust across a large, distributed, multi-vendor organization

Education

Bachelor's degree in engineering, computer science,or a related fieldrequired; advanced degree preferred. Relevant certifications (e.g., ITIL,SAFe, PMP, CSM) are a plus.An equivalent combination of relevant education, training,anddemonstratedprofessional experience will also be considered.

WhatWe'llDo for You

Exposure to World-Class Leaders: Availability to global technology leaders will expand your network and expose you toemergingtechnologies andtechniques.

Global Connections: Allows you to develop,enhanceandmaintainglobal connections that allow us to move faster and learn from others.

Agile Work Environment: We embrace agile,with management that believes in removing barriers, so you are empowered to experiment, iterate, and innovate

Location(s)

Mexico

City/Cities

Mexico

Travel Required

00% - 25%

Relocation Provided

No

Job Posting End Date

August 29, 2026

Our Purpose and Growth Culture

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors - curious, empowered, inclusive and agile - and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

Annual Incentive Reference Value Percentage:30

Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.