Senior Customer Success Manager

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Como is the pioneer of Data-Driven Customer Engagement & Loyalty Solutions. Como helps F&B and Retail businesses increase their revenue, build strong relationships with their clients, know them better, and keep them coming back. Como s turnkey all-in-one SaaS platform is flexible, easy to manage, and affordable for any size business. It features a full CRM, enterprise-level actionable data, advanced loyalty and promotion engine, sophisticated marketing automation, omnichannel communication, auto-generated AI campaigns, customized and branded mobile app, and much more. We are looking for an organized, analytical and empathetic Senior CSM, who is fluent in English and an additional language (Spanish/English) with great relational and communicational skills to guide clients to success. This candidate will be passionate about Tech and F&B and always act ethically. He/She will be responsible for providing an excellent customer service experience and help customers achieve their desired business goals by managing and updating their loyalty program.

Desired Candidate Profile

Strong written and verbal communication skills in English, as well as in Spanish/French Master's degree or equivalent experience 3-5 years of experience in Customer Success, Customer Onboarding, Implementation/Account Management, preferably in a Saas company or technology startup. Comfortable configuring software platforms and learning new systems quickly. Excellent written and verbal communication skills in English. Proficiency in Spanish, French, or another European language is a strong advantage. Detail-oriented, analytical, and solution-oriented, with strong problem-solving skills. Demonstrated ability to build strong customer relationships, drive customer satisfaction, and support customer retention. Experience in the F&B or Retail industries and familiarity with customer engagement or loyalty solutions are a plus.