Senior AI & Solutions Engineer

We are looking for an exceptional Senior AI & Solutions Engineer to join our team and help us push the boundaries of what is possible with AI, Salesforce and next-generation CRM technology. This is not a traditional software engineering role. We are looking for someone who is genuinely excited about AI, LLMs, automation and building things that haven't been built before. You will have the opportunity to work with technologies such as Claude, ChatGPT/OpenAI, Salesforce Agentforce and our own AI-powered CRM, turning ideas into impressive, working solutions that can be demonstrated to some of the world's leading companies. You will have significant freedom to experiment, innovate and influence the direction of our AI technology. This is your opportunity to build, experiment and showcase what you can do. The Opportunity You will sit at the centre of our AI, Product, Business Development and Services teams. Your role will be to take a customer challenge, understand the business problem and turn it into something tangible. That could mean: Customer problem AI concept architecture code working prototype compelling demo production solution. You will build highly compelling, industry-specific demonstrations across Salesforce and our proprietary CRM platform, while helping customers understand how AI can transform their organisations. You will also help us embed AI throughout our own organisation, working with our R&D and Services teams to make AI part of how we build and deliver technology. What You'll Be Doing Build AI Solutions Work hands-on with the latest AI technologies to create: AI agents Intelligent CRM capabilities AI sales assistants Customer intelligence platforms Automated workflows RAG and enterprise knowledge systems AI-powered business processes AI copilots Multi-agent solutions LLM-powered applications Industry-specific AI solutions You'll be encouraged to experiment with new technologies and approaches and determine what genuinely works. Salesforce + AI Build innovative AI experiences around Salesforce using technologies including: Salesforce Agentforce Einstein Apex Lightning Web Components Salesforce Flow Salesforce APIs External LLM integrations You'll combine Salesforce capabilities with leading LLMs such as Claude and OpenAI to create solutions that go well beyond standard CRM functionality. Build Our Own AI-Powered CRM You'll also work directly on our proprietary CRM platform. This is where you can really innovate. You'll help design and build: AI-native CRM functionality AI sales intelligence Automated account research Intelligent lead analysis AI-generated customer insights Sales agents Automated workflows AI-powered customer engagement Intelligent recommendations Enterprise AI assistants You won't simply be integrating AI into an existing product you'll help shape what an AI-native CRM should actually look like. Full-Stack Engineering You need to be a genuine hands-on engineer. Front End React TypeScript JavaScript Next.js HTML/CSS Modern component architectures Backend Python Node.js FastAPI REST APIs GraphQL Microservices Strong Python and/or TypeScript experience is particularly important. AI Engineering You should have real-world experience working with modern LLM technology, including: OpenAI / ChatGPT Anthropic Claude Gemini LLM APIs Prompt engineering RAG Vector databases Embeddings Function/tool calling AI agents Agentic workflows Multi-agent architectures AI evaluation AI guardrails AI security Experience with frameworks such as LangChain, LangGraph or equivalent technologies is highly desirable. Customer-Facing You will not be sitting behind a screen all day. You will work directly with customers, prospects and senior stakeholders to understand their businesses and identify where AI can make a real difference. You'll be involved in: Customer discovery sessions Technical workshops AI strategy discussions Solution design Technical demonstrations Proof-of-concepts RFP/RFI responses Customer presentations AI roadmaps Solution implementation You need to be comfortable explaining complex technology in a way that makes sense to a CEO, CIO, CTO or business leader. Work Directly With Business Development You will become a key technical partner to our Business Development team. Together you'll create best-in-class industry demonstrations designed around real customer challenges. Rather than giving customers generic AI demos, you'll help us build: