Senior Account Manager

Role Overview The Senior Account Manager is the strategic lead for a dedicated portfolio, responsible for bridging the gap between client vision and high-quality execution. By leading a pod and translating complex needs into actionable direction, this role ensures long-term client retention, drives organic revenue growth, and maintains the agency s standard of excellence. The Senior Account Manager acts as the operational and strategic backbone of the pod, ensuring client relationships remain strong, workflows operate efficiently, internal teams stay aligned, and all deliverables reflect Tribe X s premium standards and strategic philosophy. This role also ensures Tribe X remains positioned as a strategic growth partner rather than an execution only agency through proactive leadership, strategic thinking, and focused client management. What You ll Do Pod Leadership & Quality Control Take full command of client accounts while spearheading a dedicated pod (Account Manager + Account Executive). Translate client needs into strategic direction and clear briefs for the team. Oversee and validate the quality of briefs before they are shared with internal teams. Coach and develop pod members to improve performance and readiness for growth. Ensure all deliverables align with client objectives, brand positioning, and Tribe X quality standards before delivery. Conduct regular quality reviews and workflow evaluations to improve pod efficiency and execution quality. Support pod members in prioritisation, stakeholder management, and operational organisation. Client Strategy & Relationship Management Build strong relationships with mid-to-senior stakeholders. Lead client meetings related to performance, planning, and growth opportunities. Act as the primary strategic contact for assigned clients in long-term planning discussions. Strengthen client trust through proactive communication, strategic clarity, and operational reliability. Identify gaps, risks, and opportunities within accounts and address them proactively before escalation. Account Growth & Revenue Drive account growth by identifying, developing, leading upselling opportunities and strategic planning. Collaborate with the Account Director to align on revenue targets and growth strategies. Manage budgets, scopes, and resource allocation across accounts. Support pitches and new business development, contributing strategic input and planning. Monitor account profitability and resource allocation to maintain sustainability across the pod. Workflow & Risk Management Guide Account Managers on client handling, briefing, and workflow organization. Ensure content calendars are strategically aligned, well-structured, and meet client objectives. Review reports and insights, ensuring they provide value and clear recommendations. Proactively identify risks and resolve issues before escalation. Ensure workflows remain organised, scalable, and operationally efficient across all managed accounts. Escalate delivery risks, client concerns, or operational bottlenecks proactively with clear action plans. Collaborate cross-functionally with Strategy, Creative, Media, Production, and Community teams to maintain integrated execution quality. Desired Candidate Profile 5+ years of experience in account management/client servicing within a digital or integrated agency. Proven experience managing a pod structure or multiple complex accounts simultaneously. Strong leadership and organizational skills with the ability to manage multiple priorities confidently. A clear affinity for luxury brands and an understanding of premium brand expectations. Analytical mindset with the ability to make informed, data-driven decisions. Fluency in spoken and written English, with strong client-facing communication skills. Proven ability to build lasting professional relationships based on trust and credibility. Strong reporting and insight generation skills (the ability to tell a story through data). Strong understanding of integrated marketing workflows including strategy, creative, media, production, and community management. Ability to manage high-pressure client environments while maintaining operational control and relationship quality. Experience working in the luxury or hospitality sector. Experience working with performance marketing and media buying teams. Strong strategic planning exposure (going beyond execution into brand roadmap building). Exposure to regional or multi-market (MENA/Global) accounts. Experience contributing to pitches, growth strategies, or commercial planning initiatives.