Salesforce Platform Administrator

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** We will NOT accept 3rd Party (C2C) Contractors **

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JOB DETAILS

Position:Salesforce Platform Administrator

JOB REF#:44902 - 66193

Duration:4 Months (Contract)

Location:HYBRID - Nashville, TN 37243

Pay Rate:$90.00 (W2 only) or $100.00 (INCORPORATED), (No 1099 or C2C)

**LOCAL CANDIDATES ONLY!!, We are NOT accepting candidates willing to relocate **

Hybrid - Must work 1-2 days onsite each week

HOURS: M-F 8AM to 5PM

Salesforce Platform Administrator will provide advanced system administration and platform support for agencies and departments. They will support small to medium sized enhancements, user setup and security, and ongoing administrative needs across 11 statewide Salesforce orgs utilizing Public Sector Solutions, Experience Cloud, Service Cloud and Sales Cloud. They will ensures all configuration and platform activities follow STS standards, governance processes, and security requirements. The position works closely with agency stakeholders, vendor partners, and internal Salesforce org owners to maintain stable, secure, and high-performing solutions that serve Tennesseans effectively.

RESPONSIBILITIES INCLUDE

Provide daily Salesforce administrative support, including user provisioning, profile and permission management, and security configuration.

Implement small to medium sized enhancements such as page layout updates, flows, process automation changes, and minor data model adjustments.

Monitor and maintain data quality, including duplicate prevention, data hygiene, and validation activities.

Support functionality across orgs using Public Sector Solutions, Experience Cloud, Service Cloud and Sales Cloud.

Troubleshoot user issues, escalating complex concerns as appropriate.

Collaborate with agency partners to gather business requirements and translate them into actionable Salesforce configuration tasks.

Assist with release management, including sandbox preparation, testing coordination, and deployment support.

Ensure compliance with STS security, governance, documentation, and audit requirements.

Work with vendor teams and internal Salesforce teams to maintain consistency and alignment across orgs.

Update and maintain reports and dashboards based on agency needs.

Stay informed on Salesforce releases and recommend platform improvements where appropriate.

REQUIRED SKILLS/EXPERIENCE

3+ years providing Salesforce administration

Certifications: Salesforce Certified Administrator and Salesforce Certified Advanced Administrator (Administrator II) certifications

Strong understanding of Salesforce administration, including user management, security, object configuration, flows, and automation.

Familiarity with Public Sector Solutions, Experience Cloud, Service Cloud and Sales Cloud.

Ability to manage multiple tasks and competing priorities in a multi-org environment.

Strong analytical and problem-solving skills.

Excellent verbal and written communication skills.

Understanding of Agile methodologies and iterative delivery approaches.

Knowledge of data management principles and Salesforce reporting.

Ability to work both independently and collaboratively with agencies, vendors, and internal teams.

EDUCATION: Bachelor s degree in Computer Science, Information Systems, Engineering, or a related field.

DESIRED SKILLS

Experience working in public sector environments and multi-org Salesforce landscapes

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Calance Consultant Benefits Offerings

• EPO/PPO Medical Plans
• HMO/PPO Dental programs
• Vision - VSP (Vision Plan Summary)
• 401K Retirement vesting program (VOYA)
• Paid Bi-Weekly/Direct Deposit
• Flex Spending Plan
• Voluntary Life, AD&D, STD or LTD plans