Sales & Operations Manager

Check the CRM: review new and assigned leads at the start of, and throughout, each day, and action them in order of priority. Call to book: contact leads by phone and secure confirmed bookings and appointments, following the approved OVO call script. Follow up on appointments: confirm, remind, and reschedule upcoming appointments to minimise no-shows and keep the calendar accurate. Answer emails: respond to incoming client emails promptly and professionally, in OVO's tone of voice. Answer calls: handle incoming calls and assist clients with booking, scheduling, and general enquiries. Update the CRM: log every call, email, and outcome accurately and the same day, keeping all lead and booking records current. Scope of the Role To keep the position focused and measurable, the following are explicitly outside the Reservation Agent's remit: Does not qualify client budget or negotiate pricing. Does not close sales or handle pricing objections beyond the approved script. Does not manage the client relationship after the booking is handed off. Performance Indicators (KPIs) Number of outbound calls per day (activity target). Contact Rate: percentage of assigned leads successfully reached. Requirements & Skills Clear, confident, and courteous phone manner. Fluent spoken Arabic and English (both strongly preferred for the GCC market). Comfortable making a high volume of calls daily and staying persistent. Working knowledge of CRM, calendar, and spreadsheet tools. Highly organised, reliable, and accurate with data entry. Prior telesales, reservations, or customer-service experience preferred but not essential. An Arabic-speaking female is required for this position Genuine interest in fashion, luxury, or client-facing service is an advantage. Booking Rate: percentage of contacted leads converted into a confirmed booking. Speed-to-Lead: time elapsed from lead assignment to first call attempt. No-Show Rate: percentage of booked appointments that do not attend. We are looking for a talented female for urgent hiring. Send your CV to 0502445270

Education

Bachelor's (Preferred) Language: Arabic (Required) English (Required) Key Responsibilities The Sales is the first live voice a prospective client hears from OVO. The role exists to convert incoming and assigned leads into confirmed bookings and appointments by phone and WhatsApp, keeping the calendar full and ensuring no lead is left uncontacted. This is a focused, high-tempo role: the Reservation Agent contacts leads, secures the booking, confirms it, and logs it accurately. Qualifying budgets, negotiating, and closing sales sit with other team members; the Reservation Agent's success is measured purely on reach and bookings.

Desired Candidate Profile

We are looking for talented Arab women for urgent hiring. Employment Type Full-time