Sales & Commercial Performance Manager

Role Overview We are seeking an experienced Sales & Commercial Performance Manager with a strong UAE automotive-services background to lead branch and call-centre sales and manage the complete journey from enquiry through quotation, booking, attendance, invoicing, and collection. Key Responsibilities Lead branch and call-centre sales to achieve revenue, collection, and profitability targets. Manage the customer journey from calls, messages, and walk-ins through closing and payment. Monitor leads, quotations, bookings, overdue opportunities, and customers requiring follow-up. Measure and improve response, contact, qualification, booking, attendance, and sales conversion. Set daily, weekly, and monthly targets and prepare reliable sales forecasts. Ensure all interactions, opportunities, quotations, bookings, and outcomes are recorded accurately in the CRM. Coach branch and call-centre teams, review calls, and improve customer-handling quality. Protect gross margin and control discounts in coordination with management. Work with Marketing, Operations, and Finance to connect lead sources with sales, invoices, and collections. Qualifications and Experience At least five years of sales experience, including demonstrated supervisory or management responsibility. UAE automotive-services, car-care, or aftersales experience is strongly preferred. PPF, tinting, detailing, body-and-paint, or related-service experience is a strong advantage. Experience managing multi-branch sales, call-centre teams, and CRM workflows. Strong analysis of conversion, revenue, profitability, forecasting, and commercial performance. Professional Arabic and English; a UAE driving licence and additional languages are advantages. Measures of Success Achievement of sales, collection, profitability, and average-invoice targets. Improved enquiry-to-booking, booking-to-attendance, and attendance-to-sale conversion. Fewer uncontacted leads and missed calls with accurate, complete CRM records. Improved forecast accuracy and branch/team performance while protecting customer satisfaction Desired Candidate Profile - Employment Type Full-time

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