Sales Account Manager (SMB)

As a Sales Account Manager (SMB), you will be responsible for driving sales, fostering relationships, and managing key accounts within the Small and Medium Business (SMB) segment. You will work closely with clients to understand their needs, craft tailored AWS solutions and ensure the growth of our customer base. This role requires strong sales expertise, deep knowledge of AWS services, and a customer-first mindset. We are looking for candidates who are passionate, eager to work in an agile, dynamic, and fast-growing environment. The ideal candidate will focus on building long-term relationships with clients, engage in solution selling, work closely with AWS, and be constantly eager to learn and grow. At Zero&One, we value making a tangible impact and recognizing measurable results. Drive revenue growth by identifying, developing, and closing sales opportunities within the SMB segment Build and maintain strong relationships with new and existing customers, understanding their unique business challenges and goals Provide expert guidance on AWS services and solutions, translating customer needs into impactful cloud strategies Manage a robust sales pipeline, ensuring timely follow-up, forecasting, and progress tracking to meet sales targets and KPIs Work with internal teams, including technical architects and solutions engineers, to design and deliver AWS solutions that align with customer objectives Lead the negotiation of contracts, pricing, and service level agreements (SLAs) to close deals and ensure customer satisfaction Ensure ongoing customer success and satisfaction post-sale, identifying upsell and cross-sell opportunities to deepen relationships and expand service offerings Desired Candidate Profile 3-5 years in sales or account management, with a focus on technology or cloud solutions. Experience working with SMB clients in the Middle East & Africa region is highly desirable Proven track record of meeting or exceeding sales targets, with experience in solution-based selling and consultative sales approaches Strong understanding of AWS services, cloud technologies, and how to translate them into customer solutions. AWS certifications (e.g., AWS Certified Solutions Architect - Associate or AWS Certified Cloud Practitioner) are a plus Excellent verbal and written communication skills, with the ability to present complex technical concepts to non-technical stakeholders A customer-first mindset, with the ability to listen to customer needs and develop tailored solutions Strong self-motivation, ability to work independently, and excellent time management skills Thrives in a fast-paced, agile environment and adapts to change quickly while maintaining a focus on long-term goals Fluency in Arabic and English is a must