Retail Sales Executive – Aftermarket Automotive Spare Parts Sales

Assist customers in identifying and selecting the correct aftermarket spare parts based on vehicle make, model, VIN, and specifications. Provide technical guidance and recommend suitable aftermarket products. Ensure exceptional customer service and customer satisfaction. Monitor stock availability and coordinate replenishment requirements. Maintain accurate inventory records. Participate in stock audits and inventory verification. Prepare quotations and sales orders accurately. Process customer orders efficiently through the ERP system. Follow up on pending quotations and customer inquiries. Coordinate with suppliers and distributors to source specialized or non-stock aftermarket spare parts. Negotiate pricing and delivery timelines where applicable. Track procurement status and keep customers informed. Develop and maintain relationships with workshops, garages, fleet operators, traders, and corporate customers. Generate new business opportunities. Conduct regular customer visits and follow-ups to increase repeat business. Inspect received parts for quality and correctness. Process warranty claims, returns, and exchanges as per company policy. Coordinate with suppliers regarding defective products and replacements. Achieve assigned monthly sales targets. Promote new product lines, offers, and marketing campaigns. Upsell and cross-sell aftermarket automotive products. Maintain strong product knowledge of leading aftermarket brands.

Desired Candidate Profile

Strong knowledge of automotive aftermarket spare parts and vehicle systems Spare parts identification using electronic catalogs (EPC) and OEM references Inventory management Sales and negotiation skills Quotation preparation and order management ERP systems and MS Office proficiency Customer-focused approach Strong communication and interpersonal skills Problem-solving ability Attention to detail Time management Teamwork and collaboration Relationship-building skills Results-oriented mindset Experience in selling aftermarket brands for Japanese, Korean, American, or Chinese vehicles Experience dealing with workshops, garages, fleet operators, wholesalers, or retail customers Employment Type Full-time

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