Renewal Coordinator - French & English Speaking

Job Description Roles & Responsibilities The Docusign Renewal Coordinator (RC) is a high impact position, responsible for owning and executing a portfolio of renewal contracts in an assigned territory. The ideal Renewal Coordinator is an experienced professional with a full understanding of the SaaS contracting space. They will resolve a wide range of issues in creative ways. They are responsible for minimizing financial attrition, locking in favorable terms with our clients, identifying growth and providing insights to the business that improve future outcomes. Renewal coordinators are responsible for ensuring maximum financial results for Docusign while strengthening partnerships with existing customers. This position is an individual contributor role reporting to the Manager, Renewal Specialists. Implement win/win negotiation strategies for a high quantity of renewals that enhance contract value while protecting and improving customer trust Increase account growth by playing a role on the account team, helping to identify incremental opportunities upon contract renewal Maintain and update a rolling forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies Collaborate with internal resources such as Account Executives, Customer Success, Pricing, Legal, Revenue Operations and Product Management to develop strategies for upcoming renewals Evaluate diverse problems where analysis of data requires evaluation of identifiable factors Adhere to best practices for all internal processes including, Opportunity Management, Data Quality and Accuracy, CRM Hygiene, Quotes and Forecasting Achieve financial and strategic revenue, bookings and billings targets Evaluate your portfolio to prioritize time to render the most favorable outcomes Leverage customer data and behavior to assess the health of each renewal Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. Desired Candidate Profile Basic Eligible to work in Egypt Fluent in written and spoken English and French Preferred Bachelor's degree 2+ years of experience within Renewal Management, Account Management or Customer Success, ideally within SaaS offerings Strong negotiation skills with experience driving contracts to completion on time Ability to demonstrate a strategic mindset to enable persuasive value conversations with customers at an executive level Experience in quota carrying sales role with proven achievement Strong process management, financial acumen, and contractual engineering skills Ability to react and adapt to potential rapid shifts in priorities Strong level of urgency, organization, and prioritization skills Ability to project-manage the renewal cycle, pulling in necessary resources Company Industry IT - Software Services Department / Functional Area SalesBusiness Development Keywords Renewal Coordinator - French & English Speaking Get real-time job updates only on our App