Relationship Manger - Large relationships

Drive growth in merchant acquiring business by expanding and providing merchants with acquiring channels and capabilities. Manage key merchant sectors and acquire large to very large merchants while maintaining strong, long-term relationships. Promote Value Added Services (VAS) such as DCC, MPOS, Loyalty Programs, and other relevant solutions. Liaise with major card payment companies such as VISA, MasterCard, AMEX, etc., on aspects related to the Payment Card Business. Key

Requirements

• Maintain long-term relationships with large merchants through regular communication and personalized support
• Manage the large merchant onboarding process and ensure a smooth transition and introduction to products and services
• Identify opportunities to expand and enhance the merchant base
• Generate new sales through onboarding of new merchants
• Generate additional business through effective cross-selling
• Address client issues promptly and effectively by coordinating with relevant internal teams
• Continuously monitor client satisfaction and gather merchant feedback
• Maintain strong awareness of competition and market trends and develop strategies accordingly
• Achieve and improve sales targets through long-term merchant retention
• Analyze existing strategies and work standards and recommend changes or improvements where appropriate
• Identify opportunities for expansion through new geographies, channels, and revenue streams
• Demonstrate knowledge of merchant acquiring products and services
• Maintain knowledge of UAE banking practices, regulations, and associated risks
• Demonstrate good knowledge of service standards
• Possess knowledge of VISA, MasterCard, AMEX, and CUP products
• Maintain good knowledge of VISA/MasterCard operational and risk regulations
• Possess strong communication and negotiation skills
• Demonstrate Management Information skills
• Possess good computer skills

Desired Candidate Profile

Minimum 5–7 years of experience in the Payment Card Industry, specifically in Acquiring. Behavioral Competencies: Customer Focus Drive for Excellence Integrity & Trust Ownership Decision Quality Business Acumen Strategic Ability Employment Type Full-time

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