Relationship Executive – Emirati with Family Book

Relationship Executive – UAE Nationals

Location

Dubai, United Arab Emirates (UAE) Job Function: Banking / Customer Service / Branch Operations

Employment Type

Full-Time Job Overview The company is India's International Bank and one of the country's leading public sector banks, invites applications from UAE Nationals holding a valid Family Book for the position of Relationship Executive across its UAE operations. The selected candidate will support branch banking operations, customer relationship management, account opening and maintenance, KYC/AML compliance, digital banking services, and business development activities. Eligibility Criteria Nationality: UAE Nationals only Family Book: Mandatory Qualification: Bachelor's degree / Graduation Age Limit: Below 40 years

Location

UAE Key Responsibilities 1. Customer Service & Relationship Management Assist branch customers and understand their banking requirements. Provide accurate information about banking products, services, charges, procedures, and turnaround times. Resolve routine customer queries and complaints or escalate them to the appropriate authority. Maintain professional, courteous, and confidential customer interactions. 2. Account Opening & Maintenance Process current, savings, salary, and other permitted account-opening requests. Verify customer documents and ensure completeness of account-opening forms. Process changes to customer details, signatures, contact information, and account mandates. Handle account closures in accordance with bank procedures. 3. KYC, AML & Regulatory Compliance Ensure proper Know Your Customer (KYC) and Customer Due Diligence (CDD) documentation. Conduct required customer identification and compliance checks. Identify and escalate unusual or suspicious activities to the designated officials. Ensure customer records are updated within prescribed timelines and maintain strict confidentiality. 4. Cards & Digital Banking Services Process requests related to debit/credit cards, PINs, replacement cards, and associated services within delegated authority. Assist customers with internet and mobile banking registration. Address routine ATM and debit-card service issues and escalate technical matters when necessary. 5. Documentation & Record Keeping Maintain accurate customer documentation and records. Verify signatures, forms, supporting documents, and system records. Ensure incomplete or improperly authorised requests are not processed. 6. Branch Operations & Internal Controls Follow the bank's standard operating procedures, maker-checker controls, and internal policies. Process transactions and service requests within delegated authority. Report operational irregularities, suspected fraud, system issues, and control breaches promptly. Cooperate with Internal Audit, Compliance, Risk, and regulatory inspections. Desired Candidate Profile 7. Customer Due Diligence & Risk Awareness Exercise due care when handling high-risk customers, unusual transactions, or documentation discrepancies. Adhere to established controls and banking policies. Escalate exceptions and policy deviations to the Branch Manager or authorised officer. 8. Sales & Business Development Identify customer needs and provide information about suitable banking products. Generate leads and referrals for deposits, remittances, and other banking products. Promote relevant services responsibly and in accordance with bank policies. Employment Type Full-time